I stayed at the hotel last weekend (checked out Nov 5th) and shortly after my sons baseball game noticed that I had left his shoes in the room. I called the hotel - no one was helpful. I tried to see if housekeeping recovered the shoes, if someone had checked into the hotel, maybe they were still under the desk? I could not get any information except that they would check with housekeeping. I called again on Monday - no information. Called on Tuesday - no information. I received an email this morning (Wednesday) from Pauline (the regional manager) stating that housekeeping does not have them and an apology that ”you lost your shoes”. I am livid! I did not loose the shoes. Instead, the message should have said, ”I am sorry you left your shoes in the room and my housekeeping stole them”! They were in the room! Anyhow, I have stayed at this place probably 20ish times for convenience (baseball park is close by), but I would not recommend - the rooms stink, the windows do not open so it's stuffy and smells like mildew, staff is not friendly, and now add to the list - the housekeeping are thieves!