ザ ロイヤル サンズ リゾート & スパ オールインクルーシブ(The Royal Sands Resort & Spa)

沙灘乾淨柔軟，海景一覽無餘

It is a good resort for families.

좋았어요 ~~~~

This property was average. I would not stay here again. Food was not good, it was hard or without flavor. Drinks were watered down. I got the all inclusive and was told several times that some items were not included in the all inclusive. Employees had terrible attitudes, only 1 employee was very polite and helpful, shout out to nacho who helped us book an activity and find our way around the hotel because front desk did not even do that.

I loved that we could order food to the pool. Martin was favorite waiter. Not a lot of different restaurants. Gave us a concierge, but he only seemed interested in selling a timeshare. He was to make reservations to the dinner show for Monday. Didn't tell us the show was cancelled until I asked. Received a $50 room credit. They wanted us to checkout using app. The $50 credit didn't make it to the bill. I had to call front desk and have them apply

Very nice and clean hotel. We were in a junior suite and were very disappointed. The balcony is not big enough to use at all and the bathroom was a letdown. Food was decent. If you are not an early bird or don't see your alarm for 5am you will not get a lounger by the pool or the beach. They have rules about how long towels can stay on the chairs but they are not enforced. Main reason we will not be back is not the hotels fault, the new rules on smoking are absurd, we won't be back to Mexico unless the strict rules on smoking change.