The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

從來不寫評論。今天實在忍不住。我一進房間的時候。就有一股非常大的的油漆味 床上也有上一個客人留下的頭髮。我給前台打了3次電話要求換房間。我等了五十分鐘。 每一次前台都會説會有人來幫我。但是一直都沒有人來。 我自己去前台拿了新房間的鑰匙。發現新房間的鑰匙不能用。我又去前台拿了鑰匙。來到了新的房間。發現床上還是有上一個客人留下的頭髮。陽台上的門也打不開。 這是我遇到過的最差的酒店。我覺得如家都比這個酒店好。圖片忘拍了。但是句句屬實。

We had a great time. Sometimes the service was slow. The adult beverages were okay but not great. We purchased our own to enjoy.

The Westin Lagunamar was just perfect for my family. It was very convenient in every way. And the pool area was the icing on the cake.

Beautiful property although dinner options in the property are extremely limited to the size of the property.

It’s right across the street from Mall so you can walk there with ease. Beach access is a plus

The location was ideal, the beach was beautiful and there were always chairs and parasols available. The service could be a little slow, but that is expected for a large resort. The food was not always great, although it was never bad, but we had some average meals. The rooms are large and well appointed, I loved having a washer dryer and full size kitchen. We will definitely be back.

unfortunately due to our late arrival, we did not receive the ocean view room we paid for but instead the last available room on the backside of the resort with a view of the storage shed etc..after working extremely hard, I wanted to spend a romantic few days with my boyfriend without any distractions. Management were nice and offered a refund, however pointed out to me that this is a timeshare resort and as it was the holidays, timeshare owners took priority. I found it odd that I could even book a timeshare resort if this is the case. I also didn't particularly realize that this was a timeshare resort or I would not have booked as I prefer a hotel. After a couple of other issues, we returned home the next day and spent the remainder of our vacation at our own homes. I would say it has also left a bad taste for booking via this platform in the future.

The pools were the most amazing I’ve ever seen. Service was excellent as well, particularly Manuel at the Duna sports bar. The only negative was finding available chairs by the pool, and being pressured to buy a timeshare.