What an absolute joke of a place. Do not stay here. If you have a dog, borrow the kennel and pull up on the side of the road somewhere! We checked in very late with the request of a roll away bed for our autistic son. 2 phone calls, a *********** booking and an email to ensure it was there. Arrived at 10:30 pm to no bed. Called the after hours number and spoke to a seemingly friendly person who said he would move us to another complex 10 minutes down the road. He let us in to a room remotely that he had said was sufficient. We walked in on a family sleeping in the room. Imagine if they were awake and aware of us walking in on us. It could have been very dangerous. My wife and son at this stage, beside themselves. He then gave us another room and said "I hope there is no one in this room". We walked in to find the bed half made and peoples belonging in the room. I called him back furious at this stage at 11:30 pm and said forget it. I will stay elsewhere and seek a refund. Fast forward 2 days and I call to speak to the manager. He is unavailable twice so I spoke to the same incompetent person that confirmed the bed will be there. She gave me the number to call which funnily enough was the same person that "helped" us on Saturday night. He hadn't identified himself as the manager that fateful night, so i told him that the business they run was below standard and they shouldn't be in the industry. He told me he didn't care for my opinion and didn't need it. So here we are. STAY AT YOUR OWN PERIL
自動翻訳