エル コンキスタドール ツーソン, ア ヒルトン リゾート(El Conquistador Tucson, A Hilton Resort)

Had a quick staycation with grandma and grandpa. Chose this location because of the pool, water slide and kiddy pool. Staff was friendly, pool was perfect and there were restaurants near by. It was great.

Stayed here on a business, couples, friends trip. The hotel and grounds are lovely and well kept. However, the actual hotel rooms were dated and require a top to bottom refresh to bring them up to match the rest of the hotel. That said, the bed was beyond comfortable - soft but firm, and the staff did a great job resetting our room each day. If we were in the Tucson area again, we would consider staying here.

We stayed here while attending the gem show. Although it was about a 30 min drive from most of the exhibits, this was a really beautiful area of the valley. Very quiet—no freeway noise, safe, comfy beds. I would stay here again.

The casitas had no cups no plates no knives or forks When I asked how we can stream movies the front desk asked if I had brought a Roku devise. The result of this was paying Hilton $20.00 for each movie we watched. You could burn a supplied paraffin log in the fireplace if you wanted to smell burning baggies. The carpet was fitly and need to be replaced as well as the upholstery. We left our Christmas Casita felling very abused and ripped off.

Staff was wonderful- there are some cosmetic issues with the hotel that would be addressed if I was in charge- having worked and stayed at more than a few 4 star resorts-

The hotel was nice and the property was beautiful. We just had a bad stay. Pulling up to check in the vallet was unhelpful and rude. While checking in the employee forgot to give us keys to our 2nd room but caught us before we left. He showed us where we were on the map, when we had questions about the pools closest to our room or the map his response was I don't know (He should have asked to find out). None of the resort amenities we explained or offered. We got to our room, went to the pool only to find that it closed early for reasons we still don't know. Pool was a bust so we tried out the hot tub by our room only to find no towels were available and zero pool towles are available in the rooms. The next morning before 9am house keeping was banging on our door and ENTERED without permission before we made it out of bed and to the door. Not a good redemption from the night before. At checkout we spoke to the manager James he listened and assured us the issues would be addressed. He said he would look into comping us for the amenities we paid for and did not get. He apologized for house keeping as well. At 12:14 pm check out day I got a text from the resort asking if I was ready to check out even after we were in the front lobby checking out in person that morning. We never heard from the manager or resort about our issues. They told us what we wanted to hear and got us out the door. Beautiful property, bad service experience.

Excellent resort, the restaurants are excellent, pool area and gardens are great

Only here for 1 night but a lovely place. Hope to come back for a longer stay!

The property was nice overall but is definitely old and dated, could handle a good facelift/update.