Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.
Have stayed at Midland quest a couple of times when attending events in the surrounding areas. Always great value, good rooms, easy check in, accommodating staff, easy access to restaurants and cafes., shopping close by if you've forgotten anything. Only negative is the small underground parking so you can't be guaranteed that you'll get secure parking but there is plenty of parking close by. Would book again.
Nice spacious room Bathroom was clean and tidy was very spacious for a small bathroom Bed was comfy could do with extra pillows Microwave toaster and kettle with tea and coffee The was cleaned beautifully not a spec of dust Car space right outside the door Late night check inn with easy instructions As it was raining maybe a mat inside the door to wipe your feet as the one outside was soaked with the rain
I stayed a night at the European Hotel in April 2023. Picked it from the many hotels I researched because it looked quaint and unique, and not like a cookie cutter modern hotel, and was so happy that it lived up to my expectations. I arrived early and was greeted pleasantly by the reception staff who arrived at about the same time as me. Was allowed to leave my luggage in a locked luggage room, and to use an upstairs bathroom to have a quick wash up after my flight, before setting out to explore Perth. There is no one manning the reception or entrance after 7pm or so (I think that is the time but I could be mis-remembering), so I was given a key to let myself in should I arrive back at the hotel later than that. That made it feel personal, as though you were being given the house keys! Sadly the famous Miss Maud's Cafe is no longer there, but there was a pleasant little cafe attached to the lobby where I had a hot coffee and sandwich. The hotel's location is very central, I was able to walk to the WA Visitor Center to get more info about what to do in Perth, and after a long day exploring, got one of the CAT buses which dropped me off about 5 to 10 minutes walk away. The room, a single, was small but perfectly adequate, with a clean bathroom and lots of hot water. The only not-so-nice-thing was that there was no view, there was just a small window quite high up which looked at another block. But for somewhere just to clean up and rest, it was more than enough. Would recommend staying here if you are not into those modern, perfect but rather characterless hotels, and would like to be in a very accessible area.