I had an absolutely dreadful experience at this hotel! The staff was by far the rudest and most incompetent (definitely the blonde man during the morning) I've ever encountered. Despite booking 5 rooms 6 months in advance, upon arrival, two rooms were mysteriously unavailable. It took us hours to get them to even attempt to find a solution, and we had to come up with ideas ourselves. In the end, one couple had to sleep in a room without electricity for a night, while the other had to stay at a hotel 30 minutes away. Although we didn't have to pay for these mistakes, it was an infuriating ordeal. The next nights, everyone finally got their rooms, but the damage was already done. And let's talk about breakfast – the bread was so hard, you could use it as a weapon! On top of that, no one bothered to refill anything, leaving everyone unsatisfied. This hotel clearly lacks basic hospitality and customer service skills. I cannot stress enough how disappointed and frustrated we were with the entire stay. Avoid this place at all costs, unless you enjoy dealing with rude staff, booking mistakes, and bad breakfast. It was an absolute nightmare!
良い
58レビュー