ホリデイ イン エクスプレス チャールストン - カナワ シティ IHG ホテル(Holiday Inn Express & Suites Charleston-Kanawha City)

Staff was friendly and check in was a very smooth process. The room was clean and the bed was comfortable. The bath did not have a plug to hold water. The elevator had a wet floor sign however it was filthy. The floor and the walls both. The following morning it looked as if they had spot mopped the elevator but did not clean any of the walls. An hour before breakfast ended we wanted to eat before getting back in the road and there was no eggs and no biscuits. The gravy was plentiful but dried up so we skipped breakfast.

Everything was great except the bathroom was out of body wash and conditioner

Brenda (the woman who was working the breakfast bar) was awesome!!!

Traffic noise all night was bad. Talked to manager and told him a quick fix would be ear plugs in rooms for guess. Everything else was great! Breakfast was awesome and the room was very clean and nice!

Holiday Inn Express is my go-to for travel. This one was exceptional in updated rooms & carpeting. The staff was terrific, the young man who helped us find the room we wanted was friendly and professional.

The breakfast was good. The hotel is located right next to the highway and therefore noisy. Check-in night staff was not pleasant. Worse part was overcharged. And no remedy despite efforts. If you chose to stay here - be sure to ask for receipt at check-out!

While the booking & check in proceas was easy and the staff was super nice and more than accommodating the place was not well taken care of. On night 1 we visited the pool where there were no towels to use when you got out and the floors were black from dirt and grime. After swimming I went back to the room where we had a 1/4 a roll of toluet paper, broken bottles (body wash, hand soap, ect), a dirty shower and shower curtain and last but not least a tick in the shower. The plaster was falling off the walls and the bed was gritty as if we were at the beach and had gotten sand all in our bed. So for a 1 night stay at this hotel i would have to say it was by far not the best experience but to look on the bright side the staff was not rude. I believe that would have been the icing on the cake.

My reservation was not in their system so I had to book directly through them. Lost a booking credit. Not sure what the miscommunication was.

The staff was extremely friendly the room was clean the breakfast was wonderful there was a side door that was broken