Based on all the good reviews, I was looking forward to my stay here. However, I was extremely disappointed with this hotel. I didn’t realize how old the hotel is. I thought I was at the wrong location when I pulled into the parking lot. The room assigned to me had a musty smell, the bathroom sink was cracked and both door handles were separating from the bathroom door. The front desk lady offered to move me to another room when I mentioned the issues with the sink and door handles. My main purpose for bringing these issues to the front desk’s attention was to make sure they were aware of preexisting damage to the room so I would not be charged. I found out that they were already aware of these issues, but they are still renting the room as is. The lady at check in was cordial. However, the young lady at checkout needs additional customer service training. She was very rude. She did not smile when I approached her. She simply said “How can I help you?” in a nasty manner. After turning in my keys, she asked me if I wanted a receipt. I said “Yes, please.” She handed me my receipt. I said “Thank you.” She said absolutely nothing. How rude was that? The proper thing would have been to ask me how my stay was, thank me for staying there and to ask me to come again.
Loved our stay, below are a few things to improve upon:
1. Booked a King, hotel received reservation for a Queen.
2. No way to darken the room, light filtered in greatly from Plantation shutters and from the hallway light through the door.
RRamzi L.Spent one night at this location driving back from Florida to Virginia:
. Well maintained and clean hotel.
. The breakfast service was great: they even make waffle to order for you and many options to choose from.
. Easy check-in & check-out.
. Location is good: close to everything.
. The room was clean but was missing some trash bags other than all was good.
Will stay here again.
We decided to take a family/business trip to Charleston SC, and after researching and reading the reviews, visiting the website, we decided to book with Hotel Bella Grace! A Beautiful hotel in the heart of the city!! We appreciate the attention to the interior details, custom fixtures and finishes in our room, this is very unique and thankfully Not the standard boring corporate design. The hotel location is walkable to shops and restaurants and they offer gated valet parking, who were always polite, friendly, and quick to get your car. The entire staff was very accommodating and friendly from answering questions and gave us suggestions for activities with our kids. The Service was outstanding and professional, check in and check out was excellent. The beaches are a short drive away, easy to drive to and find parking. Next door is a excellent restaurant,.fyi.. Our Room was spacious and clean. The staff was accommodating with any additional requests we needed. I highly recommend Hotel Bella Grace! We are planning on staying again soon!
Overall, clean place, friendly staff and decent breakfast. Some of our petty, yet disappointments: both end tables were sticky and had not been clean for a while; could not run fan all the time on hvac unit; flat pillows and no in room microwave. Also, for light sleepers, be sure to request top floor. We were on second floor and could hear kids running and doors slamming all night. Would not hesitate to stay there again knowing these things.
BB BMarch 2024 Staying for a visit with family on John’s Island. Very convenient, front desk staff very nice, large rooms, older hotel but clean with well stocked rooms. Breakfast provided, plenty of choices, food typical. Upon arrival you are told and written that there will be NO room service unless asked for so needless to say we were quite surprised when a woman came barging into our room the first morning, clearly with a pass key. She had no “normal” housekeeping cart with her, only a trash bin with what looked like a bag of some supplies. No identification or housekeeping clothing on. Could not speak any English to even explain why she was standing in our room. Needless to say she was escorted out. Second day it happened again but did not enter, only a slight knock. Front desk was notified both days. They were very apologetic explaining, new employees in training , no English etc. I get it but in this day and time it was quite unsettling to say the least not to mention a little sketchy. Just a reminder to lock up and protect your valuables, everywhere. Hopefully the hotel is diligently working to remedy this. Special note, for some reason there is a 2-3 in gap between the room door and the floor. Might want to take a towel and stuff under the door for extra privacy, safety etc. Very weird. Overall, financially it was fine. Will we stay there again? Not sure yet.
KKeith OAnother year, another corporate meeting at the Cambria in Charleston. This year it started off with a very indifferent front desk reception from the desk staff. The rooms are quite decent, but nothing seems to have been done about the hot water issues. If you want a lukewarm shower, get up early, and run the water for at least 7 to 10 minutes so that it warms up. Our room was ”serviced” each day, however no new coffee or cups were placed on the coffee bar. The bartender was downright hateful, yelling at people, and cut off food service suddenly. This was unfortunate for those who had traveled from the US West Coast, and had not had anything for supper, and had no transportation. There are no walkable restaurants near the hotel. The bartender further was yelling at people, and told one in our party ”I am a single mother.” He informed her that he was a single father, but he was still working and making arrangements for his children's care. Just unnecessary. The breakfasts are $13 plus tax, and the breakfast area was dirty. There was old food on the tables, and the offerings included rubber eggs, cement grits, swimming in grease bacon. The whole breakfast self service area was filthy. This hotel knew this large group was coming, yet there was no plan to accommodate the crowd. This is just poor hotel management. Do not book groups to this hotel.