I had a wonderful stay at the hotel in Mount Pleasant, Charleston. The facilities were excellent, and I especially enjoyed the gym and pool. The staff was friendly and accommodating, making my visit even more pleasant. I highly recommend this hotel for anyone looking for a great experience in Charleston.
Really nice modern hotel. Front desk staff were very personable and helpful (sorry didn't get their names). Hotel approx 10 minutes from downtown and not far from airport, shopping and restaurants. We didn't use the outdoor pool during our stay. It appeared small, but people seemed to be enjoying it. Comfortable room, bed and sofa to return to after spending the day exploring Charleston. Would definitely stay here again when visiting the area.
We stayed three nights in October for an event I hosted (EVENT STAFF COULD NOT BE MORE OUTSTANDING), but this is for the room/staff. We stayed in a suite - always ask for the opposite side of the interstate, as it is very loud on the ”even side”, especially if you have any sleep issues. Could it be updated some? Sure. We came back for a night in November on family business. Stayed in an odd-numbered room and it was decidedly quieter. They need better trashcans in the rooms. Seriously, the one they had in the main room is no bigger than a stand up desk file box. The hotel employee that I was disappointed in was Gwen at the front desk. Not friendly, not attentive, not in a hurry. After the first visit my husband had left something, and I thought I ha. Until we made reservations for the second visit, my husband did not realize that that's where he left his cane. He gave them a call, they went right to it, and it was waiting at the desk with his name on when we checked in. What I thought I lost was a necklace we had brought to town to take to the jeweler, but a family emergency prevented that (we lived in the area until last year so it was a trip ”home”). I asked Gwen to check on it. SEVERAL times I had to explain exactly what it was - a broken gold necklace with 4 small beads - how exact is that?) She shuffled around and acted like I was crazy to even ask about it. I explained the situation several more times - she wanted the reservation number I had been under because supposedly that was the only way anyone could look for it. I didn't have the number, but had the dates. She was surly about it. FINALLY she said she'd call upstairs to the lost and found and I could have a seat. It took about an hour for anyone from ”there” to come down, and I finally had to crowd the desk for her to call them. Hearing the way she was referencing my claim was like she was just humoring me, and I might be scamming her. How many people come looking for a broken piece of jewelry, and how hard is it to see if they have it? That could have been a misunderstanding of her motives by me, but based on how she was at check-in both visits and how I saw her similarly relate to other customers, I felt she was not into her job. I won't let that keep me from staying there again, though. The great experience I had with the event staff bought them some loyalty from me. I will say kudos for having gluten free cookies - wish they could be warm, but know that's impossible.
Front desk staff friendly, facility clean, breakfast average. Issue was room assignment. I booked large king suite room, Assigned room was “handicap assessable’ Did not need that, Two TV , what we expected “ could not change channels on one , could not shut A/C off and also noticed electrical outlets without covers. Changed room, and got smaller king suite only one tv. Did not have the same amenities as what I booked yet I was charged the same price, but it’s also advertised that way. This was also a handicap accessible room, but I certainly wouldn’t call that it is not a walk-in shower you have to climb in. I found the shower to be slippery. Room for two people which we were only two glasses in the room no plastic glasses in the bathroom just two glass glasses by the sink in the sitting area. The bathroom hand soap provided but no little dish or tray to put it and had to leave it on the counter. This is not what I expect from the Marriott property and I try to stay exclusively Marriott property.
My dear wife and I stayed at the Holiday Inn Express Hotel & Suites Charleston - North for two nights. We found the room clean and spacious. The morning breakfast was abundant and satisfying. Of particular note was the friendliness of both the evening and day reception clerks. The day clerk, Jean was extremely helpful when we asked her what she would recommend seeing in Charleston. She provided us with a map along with taking the time to show us several points of interest. We followed her recommendations and had a wonderful afternoon exploring and enjoying the historic district of Charleston. This was our first time staying at a Holiday Inn. We were truly impressed.
I don't often stay at Marriott properties and I was hoping to have a good experience. This was not the case. I always do my research and check the reviews before staying at a property. With this place being one of the leading properties in the area, I felt it would be a good choice. Nope. I'll just get to the point. The cleanliness of our room was sub par. Obvious wear and tear around the room, there was soap scum/grime on the sink faucet, the bathtub looked very worn, there was very little toilet paper on the roll, the beds were not comfortable, the pillows were very flat, the TV was small and not centered in the room, the fridge barely kept anything cold at all, and there was no complimentary breakfast. Not in the least impressed. Won't be coming back.
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79 reviews
4.3/5
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No.3
4.6/5
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4.6/5
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4.4/5
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No.6
4.8/5
98件の口コミ
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No.7
4.7/5
100件の口コミ
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No.8
4.5/5
101件の口コミ
インディゴ イン
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No.9
4.7/5
99件の口コミ
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No.10
4.5/5
99件の口コミ
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4.5/5
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RRamzi L.Spent one night at this location driving back from Florida to Virginia:
. Well maintained and clean hotel.
. The breakfast service was great: they even make waffle to order for you and many options to choose from.
. Easy check-in & check-out.
. Location is good: close to everything.
. The room was clean but was missing some trash bags other than all was good.
Will stay here again.
We decided to take a family/business trip to Charleston SC, and after researching and reading the reviews, visiting the website, we decided to book with Hotel Bella Grace! A Beautiful hotel in the heart of the city!! We appreciate the attention to the interior details, custom fixtures and finishes in our room, this is very unique and thankfully Not the standard boring corporate design. The hotel location is walkable to shops and restaurants and they offer gated valet parking, who were always polite, friendly, and quick to get your car. The entire staff was very accommodating and friendly from answering questions and gave us suggestions for activities with our kids. The Service was outstanding and professional, check in and check out was excellent. The beaches are a short drive away, easy to drive to and find parking. Next door is a excellent restaurant,.fyi.. Our Room was spacious and clean. The staff was accommodating with any additional requests we needed. I highly recommend Hotel Bella Grace! We are planning on staying again soon!
Overall, clean place, friendly staff and decent breakfast. Some of our petty, yet disappointments: both end tables were sticky and had not been clean for a while; could not run fan all the time on hvac unit; flat pillows and no in room microwave. Also, for light sleepers, be sure to request top floor. We were on second floor and could hear kids running and doors slamming all night. Would not hesitate to stay there again knowing these things.
KKENT DI had seen poor reviews and was going to cancel but it was too late.. I had a great stay at this hotel and I found NONE of the complaints to be true during my stay. Staff, housekeeping, breakfast staff all very friendly. Hotel was clean and modern. I could tell the shower had been cleaned and well sanitary smelling Plenty of linens and supplies in the kitchen area. This was quiet place and the location was good. I would recommend staying at this hotel. Negative reviews are unfounded from my experience. Recommend a stay here.