ホームウッド スイーツ バイ ヒルトン シャーロット アップタウン ファースト ワード(Homewood Suites by Hilton Charlotte Uptown First Ward)

We were in town for the weekend. When we checked in, a sweet girl named Olivia helped us and she was super friendly and helpful. On our second night, someone on our hall was playing loud music and yelling up and down the hall at 2:30 in the morning. My husband called the front desk to let them know. They said they’d send security right up and within 2 minutes we heard “Security”. We were very pleased with how things turned out. We stay there again.

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.

The variety of the breakfast can be improved.

Friendly front desk. Clean room

有點偏，服務不錯

The hotel itself was great. Clean, nice amenities, and breakfast is included with your stay. The service could be better. It took several attempts to get ahold of someone at the front desk if you needed towels or had a question. Also, the valet service is not great. Valet is the only option for parking at $45 per night. They give you a text link to call down your car 10 minutes in advance, most times you still have to wait. We checked out on a Sunday morning at 6a, I called the car down 15mins in advance. When we got down to the lobby, no one was at the valet station. I asked the associate at the front desk about it and he said he wasn’t sure that was happening. I saw the associate open a door to a side room and there was a guy (with the valet logo hat) just sitting at a table. He sat there for an additional 10mins. When he finally came out, he looked at us with an attitude. We waited over 25mins for our vehicle!! Even though I mentioned we had a flight to catch, there was no sense of urgency from this staff.

Breakfast on Sunday was finished ahead of time, and no clear comments on every other day housekeeping

My experience was absolutely amazing! The staff was wonderful, room was amazing, and the location was perfect for just walking to restaurants and bars.

When you arrive the parking situation is atrocious. The parking situation was so horrible it too away from the beauty of the actual hotel. Prepare yourself for additional expenses when you arrive such as mandatory daily parking expense.