シェラトン長白山リゾート(長白山万達喜来登度假酒店)は吉林省白山市、長白山国際リゾート内に位置するモダンでお洒落なホテルです。スキー場に隣接、周辺はワンダプラザ(万達広場)、劇場などがある便利なエリアです。スタイリッシュでエレガントな客室には、エアコン、42インチ液晶テレビ、iPodドック、デスク、電気ポット、バスルーム(バスタブ・独立したレインフォレストシャワー付)、無料バスアメニティ、冷蔵庫、室内金庫が完備され、高速インターネット(有線LAN)がご利用頂けます。贅沢なマットレス、快適な羽毛布団、柔らかな枕で整えた、ホテル自慢の「シェラトン・スイート・スリーパーベッド」で、ぐっすりとお休み下さい。ホテル内には多彩なレストランを併設。「盛宴」ではアジア料理とともに西洋料理をブッフェやアラカルトにてご用意。「采悦軒」では伝統的な広東料理がお楽しみ頂けます。またロビーラウンジでは様々なドリンクとともにスナックもご用意しています。館内には最新鋭の会議設備を備えた総面積2,400㎡会議室及び多目的ルームがあり、各種会議や宴会にご利用頂けます。ホテルにはビジネスセンター、キッズランド、室内プール、スパ、フィットネスジム、マッサージルーム、サウナなどの施設があります。駐車場は無料、公共エリアでは無料Wi-Fi完備。シェラトンらしい一流の設備とおもてなしで、ビジネスでも観光でも、快適さとくつろぎ感じられることでしょう。
「Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.」