「All the staff we encountered were very professional, very organised and friendly too, perfect. The food at dinner was variable. Scampi and chips perfect but the pie and chips ordered came not as ordered but was then changed. The pie was very hard and the gravy served separately was cold. Not pleasant at all. Breakfast however was excellent, five stars. We booked a twin but got a king sized bed and a sofa bed already made up. After remaking the bed, the duvet was just not put in correctly, the duvet cover had a stain on it which was a little concerning. The sofa bed was not fit for purpose except for perhaps a small child. A double bed but about 6cm deep with the springs right on the surface. We couldn’t use it, just hand pressure was enough to feel you would fall through and neither of us are over 11 stone! The shower cubicle almost filled up to over flowing the lip and was very very slippery, a mat was provided thank goodness but it felt unsafe. Window vent was broken so that also gave us a problem. Great staff, awesome breakfast but maintainence maybe needs work and if you book a twin room be prepared to have to share a bed anyway!」