「Do not trust google map to lead u from airport to hotel, it will make you walk a long way instead of the shortest route. The hotel is closer to the station and can cut through the bus station. Breakfast is good but lack of room amenities like drinking bottle water and slippers.」
「Absolutely first class customer care and service from the moment I arrived!!🌟. A friendly greeting from the concierge outside of the hotel
Then a lovely, warm, welcoming smiley greeting from the exceptional receptionist, who was professional, courteous, polite, informative, respectful, friendly & chatty, which made me feel very welcome!. Unfortunately I didn't catch her name, but she told me she was originally from Newcastle!☺️. She is a credit to your hotel!!🌟
As are all of the other members of your amazing team!!🌟. My room was perfect!! 'King Classic' So tastefully decorated and Absolutely impeccably spotlessly clean!! (Amazing Housekeeping) The facilities were excellent, i had everything i needed. The bed was so comfortable!!, comfy pillows, had a perfect night's sleep!💤. The shower was amazing!!, and lovely fluffy towels!
The whole ambience of the hotel i found incredibly warm and welcoming and the team members are second to none!🌟 just when I thought customer care and service was a thing of the past!!, your hotel and your team, proved its still alive!!. The shuttle service to the airport terminal, is genius!!🌟
A big Thank you to all of the team in the hotel who make this a stand out hotel and ”A cut above the rest!!” 🌟🌟🌟🌟🌟🌟
Alan Tierney」
「Customer service was terrible. Booking in process awful. Noise level in rooms is really bad if you are near a fire door as it slams shut all night in the corridor. Breakfast not great. Hotel was clean but window didn’t shut in room. No sleep」
「We always enjoy staying here as we get picked up at the railway station and taken to the airport. Room is always great and the food when we eat. Staff are great and helpful and we get a good nights sleep」