We went to celebrate a special birthday with friends and overall we had a wonderful time. A very warm welcome from the reception team. They showed us to our room (Brocklebank) and parked the car. Brockleybank is a large, top floor suite. On entering you have a decent size lounge area, with sofa and armchairs. The rest of the suite is laid out in an L shape, with the bedroom being at the other end, with views overlooking the front of the hotel. It has two bathrooms, one with a bath the other with a shower. The room is in the eves of the hotel, there are some low ceilings and wooden beams to look out for. All in all a very pleasant room, not cosy, and missing a few more colourful touches, but all in all a nice suite to stay in. We met our friends in the bar. Ordered a bottle of Taittinger Champagne. First glass was poured then nothing. We sat there with empty glasses and three people, including the barman walked past and no one noticed or offered to top up our glasses. I personally find this very poor service. It was not like they were busy, only one other couple in the bar!!! Finally we gave up and poured our own champagne for the rest of our time there. We also had to ask for nibbles, crisps, olives and nuts. These were served in very small bowls, (and there were four of us) sadly at not small prices. We had booked dinner in the Atrium. So we met in the bat for drinks. This time a very helpful, friendly barman looked after us and could not do enough to make our stay enjoyable. All credit to him. Dinner was exceptionally good. The food was imaginative, well presented and each of the dishes explained. We also chose the Wine Flight. At £97 per person it was not cheap but again the choice of wines was well mated to each of the dishes. Back to the bar for a nightcap and excellent service from the bar man. Breakfast the next day was a mixture of buffet along with ordering from a menu. The buffet was good however, I would say they could improve the quality and size of the croissants. Very small and somewhat dry, when you put a knife into them they imploded into flakes of pastry. English breakfasts looked good. The smoked Salmon and scrambled eggs was also good, if a little stingy on the Smokes Salmon. We had also booked afternoon tea. Which was a very pleasant experience. Good choice of sandwiches, a tart as well as the usual scones, cakes etc., All in all a very pleasant stay.
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