We usually stay at motels with inside entry to the rooms so this was a different experience for us. The noise level outside was very detracting but the room was very good otherwise. The management was very attentive and the breakfast area and breakfast, though limited, was good and we enjoyed it. We did have problems with our keys twice but the manager fixed it right away with just a walk to the office involved. We stayed at the motel for 4 nights and used it as a hub for our daily activities in the mountains. We really enjoyed our stay after getting use to the noisy parking lot.
The front desk and housekeeping were the worst I have ever experienced in all of my travels. We had called the hotel 2 times the day of our arrival to let them know that we would be a late night arrival and not to let our room go. When we arrived the front desk clerk that checked us in, was rude and not friendly at all. Evidently, he was to give us a placard to place on the door to let housekeeping know we wanted our room cleaned. (First for us to have this type of request of a guest.) He did not. After returning from our outing the second night it was a surprise not to have our room cleaned and fresh towels. Okay, maybe we were overlooked the first time. I went to front desk. Same person who us in was there. He assured me that he would tell housekeeping and gave me fresh towels. He had that opportunity to give us the placard for housekeeping. He did not. Then again, third night returning from an outing, room was not cleaned again. Not happy. Went to the front desk again, taking all the dirty towels for exchange of clean. After explaining again that our room had not been serviced again, OR since arriving, I am told that the other clerk should have given us a placard for cleaning room. I asked for a discount on our room for the poor service. I was told she would put a note in and the manager would have to take care of that. Next morning at check out the manager says she cannot give a discount because we prepaid. You would think that if we prepaid we would have gotten a better room and better treatment. Nope not the case. I chose this hotel because of the cleanliness rating. In addition their breakfast was subpar as well. Same thing served everyday; flat round precooked eggs, sausage, waffles.
ゲゲストhaving to relocate to cherokee at the spur of the moment for employment Great Smokies Inn made my relocating painless making me feel right at home for a month till i found housing. The rooms were spacius comfortable and clean and the staff was friendly, pleasant, helpful and welcomed me to their community with out hesitation. Especially Jess, she was always willing to go the extra mile, although I am unsure of her current position. Her customer service, pride and dedication in her work makes he upper management material. And if she is not in management then she needs to be. To say the least she is one of the few hospitalitarians we still have left today in our industry.
We usually stay at motels with inside entry to the rooms so this was a different experience for us. The noise level outside was very detracting but the room was very good otherwise. The management was very attentive and the breakfast area and breakfast, though limited, was good and we enjoyed it. We did have problems with our keys twice but the manager fixed it right away with just a walk to the office involved. We stayed at the motel for 4 nights and used it as a hub for our daily activities in the mountains. We really enjoyed our stay after getting use to the noisy parking lot.
My husband and I had a great stay at this Fairfield. It is a pretty good Fairfield if you are familiar with the brand. We were staying as part of a longer road trip and visit to Great Smoky Mountains NP. The hotel was super clean, and the workers were friendly. It is very close to the park, and it is close to the ****** with entertainment and restaurants.
The front desk and housekeeping were the worst I have ever experienced in all of my travels. We had called the hotel 2 times the day of our arrival to let them know that we would be a late night arrival and not to let our room go. When we arrived the front desk clerk that checked us in, was rude and not friendly at all. Evidently, he was to give us a placard to place on the door to let housekeeping know we wanted our room cleaned. (First for us to have this type of request of a guest.) He did not. After returning from our outing the second night it was a surprise not to have our room cleaned and fresh towels. Okay, maybe we were overlooked the first time. I went to front desk. Same person who us in was there. He assured me that he would tell housekeeping and gave me fresh towels. He had that opportunity to give us the placard for housekeeping. He did not. Then again, third night returning from an outing, room was not cleaned again. Not happy. Went to the front desk again, taking all the dirty towels for exchange of clean. After explaining again that our room had not been serviced again, OR since arriving, I am told that the other clerk should have given us a placard for cleaning room. I asked for a discount on our room for the poor service. I was told she would put a note in and the manager would have to take care of that. Next morning at check out the manager says she cannot give a discount because we prepaid. You would think that if we prepaid we would have gotten a better room and better treatment. Nope not the case. I chose this hotel because of the cleanliness rating. In addition their breakfast was subpar as well. Same thing served everyday; flat round precooked eggs, sausage, waffles.