This was one of, if not the single worst hotel experience we have ever had. The staff was incredibly rude, and unhelpful. Property was in complete disarray organizationally. Everything was in complete chaos. Just an awful experience all the way around.
翻訳
Lisa
宿泊: 2024年2月
その他
5.0/5
とても素晴らしい
投稿: 2024年2月18日
All staff was very friendly and helpful. It was our first time staying in downtown. We stayed for the Chicago Auto show. We had a blast. Our experience was wonderful. Room was veey clean. We will definitely be back
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melanie
宿泊: 2024年2月
カップル・夫婦での旅行
3.0/5
投稿: 2024年2月18日
We paid for parking and we’re told that we were able to come and go during our stay and when we checked out they charged us double for parking because they said we had already left. Very frustrating.
翻訳
Amanda
宿泊: 2024年2月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年2月16日
We love the location, self parking is easy access to your car and you can park here almost all day after checking out.
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Jasmine
宿泊: 2024年1月
カップル・夫婦での旅行
3.0/5
投稿: 2024年1月3日
Everything was good except the part where I had no tub nor an operating TV. I called guest services and had an engineer come in my room only to advise a previous guest had to rest the tv and it was nothing he can do pretty much. Please be advised he was very friendly, all of whom I encountered gave me great professionalism! Just hate I had to use my phone the whole night and couldn’t watch the TV whatsoever.
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Jenny
宿泊: 2024年1月
その他
4.0/5
とても良い
投稿: 2024年1月3日
We had a nice experience. The reservation is misleading, as we paid extra for "City Views" and we did not get city views. I even asked when we were checking in if we had city views and we were told yes. We didn't let that affect our stay, but we really wish we would've had the full Chicago-view experience. Too bad. Otherwise, the hotel was nice and clean.
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Xavier
宿泊: 2023年12月
家族旅行
2.0/5
投稿: 2023年12月27日
There were very few people in the hotel, and it was extremely overpriced. It was nearly empty, and I had to request toilet paper and towels. I don’t understand why this hotel feels privileged to charge exorbitant fees for minimal service. Disappointed.
翻訳
Tank
宿泊: 2023年12月
家族旅行
1.0/5
投稿: 2023年12月27日
The service here was very below expectations at the rate I paid for my stay. Enthusiasm and attentiveness was at an all time low compared to other times I’ve stayed here in the past. I always have a saying from background in the service industry….Instead of saying no find a way to say yes.