ホテルからの返信: Dear friend, thanks so much for your choice and check-in. But so sorry for the poor experience caused by service issues during your stay. In the past two days, we had conduct a thorough review of service issues. After verification, it has been confirmed that due to peak check-in periods, the front desk staff or butler missed timely response to your needs. We will actively make corrections and strive to provide better services. Looking forward to see u again. Best regards.