This hotel is amazingly cozy, it almost makes you not want to leave to explore the city. The front desk staff were exceptionally helpful, giving me tips on where to go (and which streets/areas to avoid). Breakfast was so fun, especially since I was often the only one there. The eggs were so good! The rooftop terrace is incredible, this hotel is a must stay for the rooftop alone. The neighborhood nearby is incredibly walkable (lots of hills though, be prepared), with tons of shops, restaurants, galleries, street art, funiculars, etc, everything is nearby. Incredible views. I recommend getting some ice cream from the nearby heladeria (3 mins walk) and eating it on the rooftop, taking in the views.
AAlexeyA very stylish hotel, which completely met our expectations from its description on this site. Spacious and tastefully decorated rooms with the view on the hills of the city, there is a separate terrace below for those wishing to relax. Very welcoming and efficient reception guys arranged a very smooth check-in for is. There is also a private parking ground nearby (which is an important feature for the hotels located on the hills in this town), but the entry gate perhaps would now allow for the larger vehicles - please check it beforehand. The hotel is generally located upside down (because of the geography of the city) in a way that you are entering the high floor and then descending to the lower floors and there is a staircase leading down the main road (so in case of heavy luggage please ask for the help at the reception).
The place ws nice, clean and friendly. Free breakfast was good. We had dinner there one night, and our waiter disappeared for a long time before taking our order. We flagged another waiter down to get us a bottle of wine while we waited, and he ended up taking our order. Then it took a very long time to receive the order. Food was mediocre at best.
The hotel is really well-maintained, and there is attention to detail about almost everything to make it a great stay. When the mini fridge in my room didn't work, they sent someone immediately to take it away and replace it with a working one. The buffet breakfast had a variety of foods, and safety protocol were in place with food wrapped individually and staff wearing masks at all times. There are a few things that could have been better. I found that the water for taking a shower wasn't hot at all, and I was hoping it would have been better since this was my second stay at this hotel this year. The other thing is that I am a member of their reward program, but after both of my stays my account wasn't credited with the points or nights I had accrued. I've had to call various numbers and talk to different people to get the points, which is a bit of a hassle. Overall I will stay again.
Excelente hotel, la atencion del personal muy buena y predispuesta. la ubicacion lo mejor ya que nos fuimos caminando desde el terminal. habitaciones muy limpias y eso se agradece, el desayuno te lo llevan a la habitacion y para la celebracion de año nuevo tenian cotillon y otros regalos para nosotros, lo recomiendo totalmente y volveremos en la proxima escapada a viña.