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We arrived at the 4-star hotel DORMERO, Prora, Rügen, Germany on Monday 10 July 2023 and we had been looking forward to a holiday in a nice suite in a nice hotel that we had booked for 6 nights. There was nothing wrong with the suite, but after many hours of driving from Denmark, we needed a shower. Unfortunately, that was not an option, because there were no towels! Not a very good start, but of course we could pick up some at the reception. The reception was not staffed, but we did find an employee who could inform us that the hotel unfortunately had NO MORE TOWELS??? So, we could not get a shower after checking in at our 4-star hotel! The hotel is not at all geared for longer stays due to: 1. A lack of towels. This was a problem all week. 2. A lack of toilet paper. 3. A lack of cleaning. No cleaning was done at all during the entire period we stayed there: 6 days. 4. Food waste etc. was not removed the whole week, so we had to bring the waste to the reception ourselves when the smell got too bad in the room. The hotel had also run out of plastic bags that fit in the waste bin, so we got bags that were too small for the bin. 5. A lack of a permanent receptionist (there was only a sporadic employee at the reception who was not customer friendly at all. STEP BY STEP was his slogan, so the guests had to arm themselves with patience. 6. In general, there was a lack of staff at the hotel. As is clear from the above, our stay at the hotel did absolutely not contribute to giving us a good holiday. We expected to be treated with dignity and not with indifference and disrespect. The hotel's poor service and atmosphere had a negative effect on our holiday mood, so we cannont recommend DORMERO.

Just returned home from a 4 night stay at Hotel Merkur. I had taken my 3 Children on a Monday to Friday holiday to celebrate their milestone Birthdays, my twins turned 21 and my other daughter celebrating her 40th. I chose this hotel because of the reviews of how friendly the hotel staff were and all the personal touches they provided, such as, bottle of bubbly on arrival and homemade Jam and/or marmalade as a leaving gift. Sadly we saw nothing of this despite me emailing them beforehand to inform them of our reason for the holiday. The room we had been given was 002 and although very basic, we had a great bathroom. The windows looked on to a wall so not much daylight in the room, but we were okay with this as it kept the room cool and we didn't plan to be in all that much. Not wanting to be negative, but... on arrival all we were given was the key and told where our room could be found, no welcome pack or even information about the hotel facilities etc. (We only found out on the last day that they had a courtyard we could have used and that they sold soft drinks at recetion.) The room didn't even have tea/coffee making equipment, which we found very unusual and disappointing. The last straw for us was, when checking out was asked if we had taken anything from the mini bar to which I replied ”what mini bar?” ”The one in your room” eh??? We didn't have a mini bar!! Left us thinking we must have had the worst room in the hotel and we felt like second class guests. On the positive side the towels and bedding were changed daily and the breakfast was good. Oh, I forgot to mention, my daughter came back to the hotel when I was asleep and didn't want to knock the door too loud in case it disturbed other guests, si asked us she could be let in and was told they didn't have another key, so she sat in reception. Eh???!!!. I loved Prague and will definitely go back, but not to Hotel Merkur.