The front desk people were very friendly. I speak little Spanish but some of the staff speak some English. The hotel is clean. Cleaning staff came in every day to make the bed, give me clean towels, empty garbage and do what ever other cleaning needed to be done. I enjoyed sitting on my balcony. There is a parking garage under the hotel where I was allowed to lock up my bike. My only suggestion is that a safe in the room would be a helpful addition.
We have visited the hotel twice, and sorry to say - we will never come back. The hotel has some loyalty clubs – which we joined at our previous stay. At that time this was new to everybody, and the hotel had a hard time explaining the rules. Now, 18 months later, they still don’t know how this should work. This time, after complaining several times, we were granted 5% of our stay as promised as “points to be spend at the hotel”. But most of the staff don’t know how it works: We were rejected twice in the bar when trying to use our points, and finally we had to use it in the Spa instead, which was indeed not part of our plans. Even in the Spa, after making an appointment through the reception, we were rejected by the first employee we met. But we ended up being allowed to use our points. During all this, we have tried to get in touch with management. But management in this hotel is invisible, they don’t seem to care about their guests at all. Since our last visit, the hotel has closed their fitness room, the restaurant is (permanently?) closed, the outdoor swimming pool is occupied by ducks – and nobody cares about removing duck droppings in the water. You cannot book any bill from the bar or Spa to your room – nevertheless they demand a credit card upon check in. Should we say something positive – if you play golf, it is close to the golf course, and the employees in the undermanned reception do their best.
Amazing stay at hotel castilla, wonderful experience we loved it plus everything around us was so convenient, beautiful views and settings with beach less than 2 mins away. Deffo would visit again
Great stay in Hotel Daniya. Clean well sized rooms, immaculate bathrooms throughout. Good food, a nice little bar. Location isn't the best unless your driving or plan on using buses