Fantastic place to stay when visiting Pitlochry. Friendly warm welcome from concierge. Rooms and public areas beautifully decorated and very comfortable. Service in restaurant was very efficient although could have been friendlier. Breakfast menu was a bit confusing that the continental option was a starter to share - would have been helpful if this had been explained by staff. Spa itself is a bit underwhelming as both the pool and outdoor hot tubs look straight onto the car parking and the communal areas were very cold as a door was left permanently open to allow access to the outdoor hot tubs. Spa staff very friendly though.
A real gem! We had the perfect stay in this lovely hotel. We are so pleased that we stayed at the Westlands instead of the other hotels in Pitlochry which looked a bit tired and impersonal in comparison. There was a mix up with my booking (which was completely my fault!) but it was dealt with incredibly fairly and beyond my expectations. Fantastic hotel with such a lovely ambience and amazing location. I must also comment on the delicious breakfast and the wonderful staff. I'm not surprised that all the other guests we met said that on their travels around Scotland this was the best hotel they had stayed in! If we return to Pitlochry, this is 100% the hotel I'd book!