After the good reviews on the Internet, I expected much more. . The hostess herself was very friendly, but only saw her on arrival and departure. Her husband Mark took over the breakfast Service. When we came back in the evening next day, we realized that no room service had taken place. , We should have told them , if we like to have done our room , which is very unusual.. Mark booked us a table in the nearby restaurant. The next day at breakfast he was not very talkative as a host. The question of the recommendation, whether it liked, was also absent. You didn't feel like there were a really intrest in the Guest. The day after,we were given the coffee at breakfadt and this time a good morning was completely out of it. Not a nice word, nothing. Myself I travel a lot and I have never experienced so little interest in the guest. The house is very nice, unfortunately the professional in giving the guests a Welcome feeling is missing., We love England, so we have been travelling all over , and we can tell the diffrent very well. As a host it can be so much nicer if you pay more attention to details and in your guests,
Kenmore is a beautiful location and the area is a stunning area of natural beauty in Scotland. That said, having stayed at this resort before, I was disappointed with the cleanliness and maintenance of not only the lodges but the leisure centre. The lodge itself had peeling wall paper and chips around light switches and old frying pans, all things which are easily maintained and/or changed. The pool area is lovely but pool was cold and one of only two showers were out of order due to a cracked base in the ladies. This was a relatively cheap break but despite this I do feel the Kenmore club is looking a little shabby and in much need of an overhaul or at least some renovation to keep up with the neighbouring hotels and lodges which are more modern and well kept
Fantastic place to stay when visiting Pitlochry. Friendly warm welcome from concierge. Rooms and public areas beautifully decorated and very comfortable. Service in restaurant was very efficient although could have been friendlier. Breakfast menu was a bit confusing that the continental option was a starter to share - would have been helpful if this had been explained by staff. Spa itself is a bit underwhelming as both the pool and outdoor hot tubs look straight onto the car parking and the communal areas were very cold as a door was left permanently open to allow access to the outdoor hot tubs. Spa staff very friendly though.