This was one of the worst experiences for my team to stay at a hotel. First of all the guy that works evening shift on Wednesday 08/07/24 was super rude to my employee as well as me. I was trying to call the hotel and he kept picking up the phone and hanging it up refusing to answer the phone. Who does that? No one needs to be at the front desk that behaves like this. Then when my employee got there he was rude to him as well. Then when I called to speak to the General Manager in the morning they refused to let me speak with them and asked me why I wanted to speak to the GM. That was Ruta that refused to let me speak with the manager. We won't be coming back to this hotel EVER AGAIN. I hope people read this and keep moving to another hotel because the stay was not worth all the hassle. And just in case you want to find the reservation it was under James Warren Room 229. Didn't bother to apologize but just tried to cover over their unprofessional behavior by placing the blame on my team. PLEASE PICK ANOTHER HOTEL. Then they tried to blame everything on my team to cover up their rude behavior and this was my response: Now you want to lie on our team and try and cover up your staff and their rudeness by trying to blame my team? Now I see why your team behaves the way that they do because you cover for them by placing blame on your customers?? Are you seriously kidding me. We have pictures and proof of the whole episode and it was All RECORDED BY VIDEO SO YOU CAN HEAR EVERYTHING! I was actually on the phone during the check in so you are busted in your accusations. I am taking this further and since you want to lie about the incident I am reaching out to corporate and will turn the video in to corporate so that they can see that your behavior and comments are unacceptable. Don't worry about my team coming back to this hotel because your behavior as a manager is unacceptable. Instead of just apologizing you want to lie on my staff. You should be ashamed of yourself. I have footage and further more what does that have to do with someone at the front desk picking up the phone and hanging up over 10 times in my face? My staff was not even there when this happened. How do you justify that????????
JJanet Call私は9-year-old孫をディズニーワールドに連れて行き、私たちのニーズとスケジュールを収容するホテルをランダムに選びました。価格は手頃だったので、3泊予約しました。私たちは一日早くそこに着いたので、機会をつかんでフロントに行きました。彼らが私たちの余分な夜に宿泊施設があるかどうか尋ねる(ジョー)。彼は絶対に言った!彼はとても素敵で親切で、私たちのすべてのニーズが満たされていることを確認し、私たちが食事をし、安全だと感じるようにしました。部屋はとても清潔で快適でした。翌日、私たちはフロントでハワードに会いました。彼はちょうど次の3泊のために素敵で親切でした。彼は私と私の孫に特別な注意を払いました。補完的な朝食はもっと良くすることができませんでした。そして、選択肢の多いフルコースの朝食を意味します。私たちの部屋に戻ってから毎晩、部屋はきれいに掃除されました。私は私たちの全体の滞在に非常に満足していました。私は間違いなくこのクオリティインに再び滞在します。私は誰と誰にでもこのホテルを強くお勧めします。私たちの素敵な滞在と私たちをとても気遣ってくれた皆さんに、ジョーとハワードに感謝します。次の旅行を楽しみにしています!
Jan and Patrick
HH9590ULvanessadThis is my second time coming to this place with the kids. They are in the process of renovations but for the price and what you get nobody should have any complaints. They say you can only have one bag of ice but I took two or three a day and nobody ever said anything. Everyone there is very nice and accomodating. They have a kitchen and microwave and I brought food and fed the kids so that we didn't have to go out and eat. Never had a problem with room or A/C. There are no bugs or critters. I am planning my next trip for this year. Don't plan on eating there as the food choices are slim and very short hours of operation but there are TONS of restaurants in the local area and an ice cream shop a few blocks down. Thats all kids want anyway. Sheets, room are always clean. Older hotel but they have fixed it up nicely. Major complaint (and huge loss of money for them) is they have a game room that is not air conditioned so it gets very little use. It is disappointing as the kids would enjoy it, but Im not one for sitting in a sauna. They keep the doors open because it is so hot. The laundry is not air conditioned either. Don't book for a Monday as I don't know why but the water park is not open then and you won't know until you get there. Locals can go Tuesday through Thursday night and it is extremely reasonable. They let you use the waterpark if you are early and have to wait to check in and they let you use it the whole day you check out!! Well worth it for a young family!!