Steven at the bar is the best. Steven is the best thing about this place. It is still undergoing renovations and leaves much to be desired but Steven is amazing and makes all things better each night. The renovated rooms are still a mess. Mine has paint in the tub, the step for shaving is partially ripped off the wall, tiles are uneven, the lotion/soap is ripped off the wall, the paint job is a mess and the wiring shows under the mirror. The ac doesn't work great but the bed is comfy. Honestly the only reason I've stayed so long is because Steven at the bar. He's a gem and truly the best. The laundry is broken... pools still closed and the gym... it's yeah.
Jeepers. Hotel is in DESPERATE need of an update. 10 years ago, this was a lovely hotel. It's been extremely well used. Bring socks to wear on the nasty carpet, don't plan to use the fridge (15 years of smells built up in there) and bring lysol wipes. That's the best advice I have. Pictures are of the coffee table that I guess someone spilled nail polish remover on? Ironing board cover from 1923 (I'm ironing in the bathroom because there are no accessible outlets), nasty carpet, vent that is blowing mold on the ceiling, and the fridge cabinet. I just got tired of taking pictures.
I want to start by thanking LaTasha G and her entire staff from the assistant general manager, Guest Service Agents, breakfast hostess, Housekeeping, Laundry, and Maintenance. She has always been very understanding and thoughtful of my requests. The room smells great, looks great, and the breakfast and indoor pool, and hot tub are my favorite. I always tell anyone when you check into a room make sure everything looks and feels close to home. If not, let the front desk know immediately so they have to chance to fix and resolve the problem. LaTasha and her does it all the time with a smile on their face. My boyfriend had surgery on December 9, 2022. I went off of two hours of sleep. I appreciate her staff contacting me about my arrival time as a courtesy. Some people dont realize when a hotel is in contact isn't always negativity. It can be a positive impact especially if you come far away. If you know you are going to be late check-in. Pick up the phone and contact the hotel on the day of arrival. If anyone plans on needing lodging to stay near the hospital, in urgent care, etc. This is the go-to hotel. Again Thank you so much ❤️🙂
ゲゲストThis hotel is in desperate need of a renovation. We were with a wedding block so we saw multiple rooms. The bathrooms looked like the cracks had been caulked over a dozen times, the doors were chipping, the carpets were stained, the bed skirts were stained, the furniture was stained, etc. When we arrived, there were two hairs in the bathroom, one in the sink and one on the bathtub rim. Gross. We did not complain bc it just didn’t seem worth it. This seemed status quo. The breakfast was pretty good, so that was a redeeming fact. The kids liked the pool. The gym was very small and so hot it felt like you were there for hot yoga. The room keys never worked, so nearly every time we left our room we had to go back to the front desk to have the key reset. It became frustrating. A couple rooms had to call maintenance and we did see evidence of maintenance tools throughout the hotel. The doors slammed loudly. It just looked like a big work in progress and didn’t make for a relaxing or enjoyable stay at all. We paid something like $179 a night, but it felt like $89 would have been more appropriate for the quality of the hotel.
Quality Inn, Quality Inn, Quality Inn, what can we say about this location? Staff is very friendly and has great customer service. We checked in room 104 at 8:30pm,front desk was great, and again at check out excellent front desk. Nice, clean property, and inside clean too. Now, the area around hotel not the best but the hotel itself makes the area neat, clean, and quiet. We will be back in the future and recommend anyone in shreveport need a place to stay for a night, go straight to Quality Inn.