Hotel just refurbished. A great deal for a very nice hotel. Reception staff very nice and most helpful. What a find! Highly recommend this current lovely but modest hotel. Would rate it 8+ at least. Significantly better than other hotels I stayed at this trip for the same funds.
Newly opened in 2023...sharing the parking lot with Tanger Seaside Outlets right on the main street (US 1/Coastal Highway) wth super easy access to lots of stores, restaurants and activities. 5-minute drive to the beach and boardwalk. Great location! A great value as well. Rooms were modern and efficient. Comfy beds, lots of outlets (including USB), lots of lights, large TV with lots of channels, microwave, mini fridge, and small desk with chair. Bathroom was very neat with lots of towels, bar soap, soap dispensers in the shower and hair dryer. Water pressure was great. No Iron...you'll have to get it from the front desk if needed. Cleaning is not done everyday... as with most hotels now-a-days, but the hotel staff did knock and asked what we needed and gave us more towels as requested, and emptied out garbage cans. Staff was great. Front desk was very accommodating. The woman staffing the morning breakfast was simply amazing...very helpful and attentive. I don't think I saw her stand still for more than 20 seconds during a mildly busy Friday morning. Outdoor pool was nice and neat as was the adjacent fire-pit which had four lawn chairs surrounding it. Neither was busy during out Wed-Fri mid-August stay. Breakfast was great (6:30 am - 9:30 am) with lots of beverages (coffee, tea, and juices), cereal, hot eggs, hot sausages, a cool pancake maker, bagels, muffins. yogurt and fruit. They have enough options to have a full breakfast or just a quick bite to get your day started. Large parking lot with mulitple entrances (card access) to make getting to and from your room easy. Convenient traffic light leaving the parking lot making it easy to make a left or right onto US-1 or enter into the lot.
Ssue hersheyI am 100% happy about everything about this place and my stays. I have never been disappointed about anything here. I definitely recommend.
DDonnie DI recently had a disappointing experience at this hotel that has led me to decide against returning. I had pre-paid for my room through Priceline, which advertised a spa tub as part of the amenities. However, upon checking in on Labor Day evening, I was informed by the front desk employee that my room did not include a spa tub. The hotel was practically empty, with only a few cars in the parking lot, so I thought it would be reasonable to ask if I could pay the difference to upgrade to a room with a spa tub. The employee's response was unhelpful and dismissive, as he stated that since the room was prepaid, no changes could be made, even though I was more than willing to pay the additional $29 difference. Given the circumstances, I found this response quite frustrating and felt that it reflected poorly on the hotel's customer service. I decided to leave and seek accommodation elsewhere, but unfortunately, the hotel refused to refund any of the prepaid amount. The employee’s attitude only added to the negative experience, and it was clear that they were not interested in accommodating or resolving the issue in a customer-friendly manner. I have stayed at this hotel several times in the past, but this experience has left me with no desire to return. The lack of flexibility and the poor customer service have overshadowed any previous positive experiences which were already a few and far in between.
The reviews of late really had us almost cancel our stay. My family of 5 (wife, three teen daughters) were just looking for a place to stay over a long weekend where we could basically sleep, shower, and spend most of our time at the beach and shops. Not wanting to drop $350/night for a room we would barely be in, this place was perfect. I can only speak to room 112. It was clean and cleaned daily by a wonderful young lady. Shower was a bit dated and so was the refrigerator, but neither of them would have warranted a complaint. We did have a dirty blanket on one of the beds which our cleaning lady noticed and immediately changed out. Every employee we interacted with was polite and helpful. When you see that this hotel is much cheaper than almost everything else, you know concessions will need to be made. And in my opinion, this was the breakfast. Toast, bagels, muffins, juice/coffee/tea... that's it. But again, nothing stated anywhere there would be more. I am glad we didn't cancel and took the risk against the reviews. All I can say is lower your expectations, enjoy the location, and request room 112... it was nice.