We enjoyed our stay at the Best Western Tumwater Olympia Inn. The hotel was very clean, and the staff were great! The breakfast exceeded our expectations. The room was very comfortable and clean. The hot tub room was clean, and the workout room was full of top-of-the-line machines and the temperature in the room was nice and cool! All in all, a great experience.
What a wonderful experience we had in Olympia! The only regret is that we only booked for one night.
The hotel is located just off the highway south of the city of Olympia. The room was exceptionally clean and modern, with hot water and complimentary Starbucks freshly roasted coffee.
The staff was incredibly friendly and helpful. The gentleman at the front desk provided us with a clear introduction to the hotel and all the necessary assistance we needed.
Very clean, and friendly staff, as others have mentioned. Truly excellent blackout shade on the window, quite unusual in any hotel. The odd numbered rooms face four lanes of I-5 and are so close to the freeway that you can read the license plates, so be sure to ask for an even numbered room, which faces the entrance to the hotel but is far quieter. There are a few downsides. The breakfasts are not special, but there are no restaurants within walking distance, so it serves the purpose. The hotel is easy to find from the I-5 exit ramps, but if you are arriving from downtown via 14th, the county's signage is very poor, and it's easy to end up back on I-5 unintentionally. Finally, although the property is reasonably new and well maintained, the furnishings are, well, cheap. The prefab shower looks like something from Motel 6. I'm aware that the Garden Inn is designed to be at the bottom level of Hilton properties, but at rack rates of more than $200 nightly, I had hoped for something a bit better.
First off the hotel is not what the same hotel in the images very deceiving. Secondly, I asked for a refund due to a very unsatisfactory stay. The SWAT team was there and set off Flash Bombs and having the K-9 squad arrive at 3 AM my first night staying there. They refused this refund saying “Nothing Happened” It was on the news and turns out isn’t the first time the SWAT team has had to show up at this hotel. My safety was put at risk and they said “Nothing Happened”. I don’t believe the SWAT team and K-9 squad would have been there if “Nothing Happened”. The hotel manager Alana thinks She has the right to tell you how safe you felt in a high stress situation. She said I paid for this kind of experience. I was heavily pregnant during my stay so it was a health risk for me to be in a high stress situation. The SWAT team has visited this location more than once! Thirdly there is a homeless camp right next to the parking garage where they have easy access to guest vehicles due to giant openings facing the train tracks where the camp is located. It doesn’t seem like a very safe location and I definitely won’t be staying here ever again. If you value your safety you won’t stay here either. Parking is one of their amenities but they claim it isn’t apart of their hotel. It’s their parking garage but they have no control over it.