This hotel has served us with very much respect definitely recommend everyone here is friendly & make sure your doing good with any thing if any help they are more than happy to help. Mr.Carlos Centero has treated us very well in our stay with our morning breakfast since our first stay!
¡Wow este hotel! Fui sorprendida gratamente en mi estancia. A pasos del CAS y Consulado, encontrarás a un hotel donde su staff está comprometido a que tu estancia sea la mejor. Teníamos que viajar a Juárez para hacer unos trámites y honestamente el corazón iba cargado por tantos pendientes y por el trámite en si. Este lugar fue un remanso en medio de tanto estrés: un personal súper agradable que con una sonrisa te ayudarán; habitaciones limpias, cómodas y con lo necesario para tu estancia; un desayuno delicioso (no se si es porque lo hacen con mucho amor, pero desde que te sirven es lindo); ubicación inmejorable si vas a trámites en la embajada de USA, adicional a que a unos pasos más está un mall con tiendas y restaurantes. En conclusión: un hotel SÚPER recomendado para tu estancia en Ciudad Juárez. Mesaluna: ¡gracias, gracias, gracias! Son un GRAN hotel :)
Our family always love to stay here. its in a great location close to bridge and the rooms are the most comfortable along with excellent breakfast. great customer service and secure for everyone. just overall great.
Let me start with the negative points. Most hotels I stay at provide refrigerators in all rooms. For some crazy reason, this one does not have them in rooms with 2 queen beds. The only way I could get us a room with a fridge for our party of 3 adults was to book one with one king bed and a sofabed, which I did. (For future visits, I really wish they’d put refrigerators in the other rooms.) When we returned to the hotel after dinner and a show at 10:20 p.m., and we started getting ready for bed, we realized that the sofa bed had nothing for sleeping—no sheets, no blanket, and no pillows! I called the front desk. They said they would send someone up. However, they called back and said the people who could handle that had left. I said we could make up the bed if they would provide what we needed, but they said they did not have the sheets, etc. Over the next 40 minutes, there were three or four calls, during which we were offered to move to another room (who wants to do that just as you are getting ready for bed?), and the room still would not have what we needed! Or we could have 2 queens but no refrigerator. They even offered an “upgrade” from the “deluxe room” we had to a suite, but it would still have one king plus a sofabed with NO SHEETS, NO BLANKET, and NO PILLOWS! Finally, around 11:00 an employee arrived with a set of sheets, blanket, and pillows. He and I made the bed together. If, when I called the first time, they had said, “We’re sorry,” and immediately sent up what we needed, I would have been a little annoyed, but not so much. But spending 40 minutes in complicated negotiations in a foreign language is not my idea of settling down to go to sleep. I thought they owed us a rate reduction for the inconvenience, and I requested that the next morning. My request was passed on to the manager. When we checked out (after 2 nights), I learned the answer was no. The desk clerk said that manager had said it was not the hotel’s responsibility to have beds ready for guests(!), “we are not a full-service hotel,” and that they had had no idea that we would need the sofabed. (The reservation was for three adults. Did they think we would have a ménage à trois in the regular bed?) Other than the above, everything else was great! This is a new hotel. Everything in the room and public areas looked brand new. The mattress and pillows in the regular bed were very comfortable. My friend reported that comfort in the sofabed was so-so. Lots of light in the bathroom, and the shower was great. I would describe the fridge as half-size, larger that most hotel refrigerators; it even had a small freezer. Location is excellent, much closer to the border (think taxi fares!) than the hotels near the U.S. consulate. Some excellent restaurants, including Rocco Cantabria, are a few minutes’ walk away. There is a small Oxxo convenience store at the gas station across the street, and a Farmacias Guadalajara location a few blocks away (which we did not visit) is open
Excelente servicio, personal muy atento, las indicaciones perfectas y sobre todo la comida del restaurante una delicia. De verdad muchas gracias hotel colonial. Tengo convenio con ellos, algo muy muy bonito. Gracias Cd Juárez Chihuahua