While researching hotels, I visited this property a month before my arrival to make sure the accommodation would work for my purposes. At that time, I was shown a specific layout for the 1 bedroom queen beds configuration. The front desk attendant specified the description of the room that I should book when I made the reservation.
I made the reservation based on their information and the room I was shown.
A month later when I check in, I am given a room half the size of the one I was shown. I tell the front desk that it was not what I was told and I am unhappy with the room and I need the bigger room. The gas let me and told me that they had already given me the biggest room they had. I'm not kidding when it was literally half the size of the one I previewed.
I walked the front desk attendance to the door of the room I was shown and was assured that those rooms are the same size and they couldn't be shown to me at that time because they were occupied.
I had to cancel most of the event I had planned due to lack of space and lost revenue I would have earned giving a workshop to paying pupils.
Complete bait and switch. Avoid this property.
Went to Daytona Beach to visit a relative. However, the water there was very high and rough, because of offshore storm activity. So upon leaving I headed to the other side of the state. Using various apps I chose the Holiday Inn Express Clearwater/US 19N for my overnight stay. I'd seen it many times before, when I visited the beach. Location- This is at the intersection of Highway 60 and US 19N, just across the bay from Tampa. Distance from the Tampa airport is just about 13 minutes over the causeway. Distance from Clearwater Beach Pier 60, is only about 10 to 12 minutes in light traffic. Places to Eat-The restaurant provides a hot free breakfast in the morning. There are other restaurants in the area such as Perkins, Hooters, Culvers, Village Inn, and more. Parking lot-Is not really super big. There were only a few spaces left when I arrived at about midnight. Most of the spaces were behind the building, too far from the entrance to be visible. So I squeezed in a tight spot on the side of the building. The room I got was huge with the bed in one section, and the other furnishings in another. It was clean. However, I've noticed with it and a few other HIE locations, that they could definitely use an update. The bed was more than sufficient and I had no problems sleeping. The rate was very reasonable, just over $100+ and I felt I got my money's worth. The main thing I would say is that it is time to renovate the rooms, but other than that, they served the purpose. It is absolutely a great place to stay, so that you can get to the beach before the crowds arrived.
The hotel was sparkling clean and well appointed in every necessary detail. We stayed there as opposed to staying at a hotel on the beach. The price was a good deal less and parking was free. Brandye took good care of us. She helped us out with places to eat (and save) and treated us like family. Luis helped us with directions and general questions. The beach was a five minute drive and parking was a lot less expensive at a meter ($7.00 for a couple of hours) than at a hotel. All in all, this was one of our best stays ever. Thank you Residence Inn.
We checked in and things seemed to go well. We dropped our things in the room, went out for the day, and then came back to go to bed. I went to pull the covers down and smelled urine. I thought the top blanket must have something on it, so I pulled it off. Then I got into bed which I was sharing with my daughter and smelled urine again. I asked her if she could smell it and she said a little bit. I questioned if it was their blanket, stuck my nose to the blanket, and oh my God, it was so bad we dove off the bed. I called down to the front desk and they sent someone up in gloves to check the whole mattress and bed. I told him he needed to smell it, and finally, he did. Let out some choice words and left to tell the downstairs manager. He told me they were moving us immediately, extremely apologetic, and the manager when he came in in the morning was comping our room for the week. Just not the resort fee. They said this has never happened and how awful they felt. I thanked them for handling it so professionally. However, our toilet stopped working in the second room and I was never able to get maintenance to take a look at it. I did not want to be naggy since our room was already free, so I didn't get annoying. When I went to check out, the front desk people looked like deer in headlights, claimed they had no idea what happened, refused to comp the room as promised, and were completely unapologetic. Acted like they had no idea where the manager was. Who the night staff could have been, who the manager on call was the night it happened. Just completely unprofessional. I was shocked. I was a front desk supervisor for many years at a Hilton. I know how things get done, and this was not how. You know who your management was, you know who was on the night before. For them to act like they didn't know anything about anything was ridiculous. Stick to brand name hotels - this level of service is unacceptable. They are not about service one bit. Guess they are hard up for $1300 over appropriately handling a guests that laid in a bed with urine on it. I held out on my reviews to give them a chance to handle their business correctly, but I still have no credit.
SScenic17963721667Manager and staff were very accommodating and professional. Room was clean, comfortable, and very affordable. Great value and price. There were multiple fast food restaurants nearby: McDonald’s, Taco Bell, Burger King, and a fee others were all within 5-10 minutes walking distance.