The first room they give us was not cleaned so we had to go get other room the pillows in the room small and old had to lysol everything and wipe everything down
翻訳
Verified traveler
宿泊: 2024年2月
その他
1.0/5
投稿: 2024年2月26日
No customer service and no body wash or shampoo available. 2 towels for 4 people and front desk did not answer the phone for assistance. Employees and vagrants hanging out in the lobby.
翻訳
Bryan
宿泊: 2024年2月
その他
1.0/5
投稿: 2024年2月26日
They gave away our room even when we told them that we would be a little late which they had told us it was fine. They then told us there was nothing that they could do even though they said that they would hold our room. We then had to be put through a long process to receive our money back.
翻訳
munir
宿泊: 2024年2月
家族旅行
1.0/5
投稿: 2024年2月25日
The worst experience I ever had in a hotel they never clean my room in the 5 days , only excuses we ask to clean the room several times it’s seems no one in the hotel cares, please don’t book this hotel you will have a dirty and unpleasant experience. Staff also careless about cleaning the rooms .. i really don’t recommend this hotel it less than 0 star hotel .. By hilton it’s only a brand to hide this dirty hotel and careless staff that they don’t do there job .
翻訳
Daniel Roach
宿泊: 2024年3月
出張・ビジネス
3.0/5
投稿: 2024年3月1日
Allowing people to smoke pot outside the main doors is not good. The smell permeates the building
翻訳
Jackie
宿泊: 2024年2月
家族旅行
5.0/5
とても素晴らしい
投稿: 2024年2月19日
We really like this hotel / second visit. Close to Case Western, clean and updated, amazing lobby, great staff and breakfast, rooms large and comfortable
翻訳
Ashley
宿泊: 2024年2月
その他
2.0/5
投稿: 2024年2月13日
Honestly the hotel was well kept and very clean but the staff were just ignorant and wouldn't even give you the time of day. They wouldn't even acknowledge you. They really seemed like they had zero desire to even do their job, and couldn't even fake it to make it less uncomfortable for guest.