I booked this hotel for the simple fact that their pool was open until 10. As I knew I would want to swim before bed. Front desk lady said the pool was closed because the chemicals were off. I asked if it'd be fixed by the morning and she was very rude when she said "if the chemicals get fixed" - makes me believe someone didn't want to fix it!!! I told her that was the only reason I booked there. Then I asked if by chance the king size room had a Jacuzzi tub: again I was met with rudeness "no. You only paid for a standard room". Then she barked the directions around the 3 floor GIANT hotel. I said, "thanks. I'll be back". When we got to our room, the comfy king sized bed was anything BUT comfortable. The wooden base was the size of a queen, so the box springs and mattress were hanging over the sides and there was a very clear sign this mattress wasn't in the best shape because you could see the huge DIP in the middle. Not only that, but every time I got out of bed, the entire thing creeked and really made me uncomfortable. Also- the ice machine is on the first floor, to the left of the broken pool. I tried 2 vending machines to get 1 soda/pop. 1 was totally broken and the other one only takes cards now. Surprise! 2 little body washes and 1 shampoo and 1 conditioner. I didn't even want to go back to the front desk. Cleaning staff- AMAZING! Very kind and polite. I put my card in the receptacle reserved for returning keys. Waited to post this because I didn't want to be charged
自動翻訳