Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko
This hotel is in an excellent location. Easily walkable to most tourist sights. The front desk is helpful and friendly. Our upgraded room was on the 3rd floor and big enough for us to spread out. With the windows shut we were not woken by noise outside. Hotel was very clean. Breakfast was good-lots of choice. Good value for the money.
We booked this on the Accor app, we prefer the Adagio to stay in where we can as the rooms are spacious and they normally have a laundry, so we can cook for ourselves and as we are on a tour of Europe we can wash our clothes. The room we had had a lounge room and separate bedroom. Both with TVs. The only downside with the TV, was they had certain channels in the list but they weren't subscribed to. We do like to watch a news channel in English where we can. One design fault in the kitchen was the alarm that is very sensitive. We cooked one night and the littlest amount of steam set it off. It made us not want to use the kitchen. Also a toaster in the kitchen would be good. We were on the first floor and due to the heat, we had to leave a window open, there is a bit of street noise especially from where people congregate at the smoking area. Ariel at check-in was excellent, we had one small issue with the bath and no plug, maintenance fixed this in ten minutes. A good stay, the hotel is about a fifteen minute walk from the station, but the walk is pretty easy.
Had a wonderful 3-night stay at this lovely property. Located just a stone’s throw away from Köln Messe/Deutz station, which was very convenient for us who travelled directly from Frankfurt Airport. Its surrounding was peaceful and quiet. Checking-in by Clemens was a breeze. Clemens was friendly and answered all our queries with patience. He also gave us helpful information on dining options in the vicinity. Our courtyard facing Studio room was spacious and quiet, had every amenity we needed for a comfortable stay. We used the washer and dryer every night and it was definitely a great to have. USB charging ports and power points could be found on both sides of the bed and at sitting area. Internet speed was fast. Was able to screen mirroring with my device and hence we were able to enjoy watching Netflix on the big TV screen. Daily housekeeping had also done a wonderful job of keeping our room clean, replacing our used towels and replenishing the laundry detergent. There was a small indoor pool but we didn’t have the time to use it. Our room didn’t come with breakfast, but we did try it out on one morning. Found that it was a tad overpriced at €22 as the spread wasn’t big and choices were pretty limited, the only disappointment we had of this property. Overall a fantastic stay and is value for money. Would strongly recommend this property to anyone who is visiting Cologne.
We had 5 rooms during Orgatec Exhibition. Hotel was new, employees were kind, breakfast was good and in general it was a clean hotel. It is not in city center but really easy to reach Rudofplatz or Heumarkt with 2 Tram Lines and it takes only 5 stops. Also there were some restaurant and supermarkets around for our needs. Therefore we enjoyed our stay in hotel. Only thing which was negative, you need to inform reception each morning for cleaning rooms. Otherwise it was not cleaned. (we are not informed about this during check-in so we learned that after first day) Despite we informed that for each day, second day of our stay 2/5 rooms are not cleaned. Except this, it was all well clean
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49 reviews
4.7/5
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