エクセルシオール ホテル エルンスト アム ドム(Excelsior Hotel Ernst am Dom)

Great location. Walking distance to cathedral, central station and old town. Beautiful design. Big comfortable rooms. Clean and spacious. Good service, friendly staff.

房間雖然不大，但是五臟俱全。 房間很乾凈，服務也不錯。

l'emplacement est bien sûr exceptionnel, notamment quand on arrive en train. j'y allais pour un salon, dépôt de mon bagage le matin de mon arrivée en train, avec le sourire, puis en route pour le salon via la gare à quelques mètres. le personnel est très agréable et souriant, le côté friendly que l'on apprécie. la chambre est absolument nickel, très bonne literie, grande salle de bain, baignoire balnéo et douche superbe. bref que de beau, du bon et du service

The Hotel shows five stars! The room had no wifi whatsoever, although they showed three different wifi lans. Attempts to bridge this gap with mobile hotspots were not helpful. Noises from other rooms were audible, which means a bad noise insulation. Worst of all was that there was first only boiling hot water in the bathroom. This was due to the fact that all cold water supplies were closed. Still after opening them ourselves, one of the two lavatories cold water regulator was not functional. Shocking was that the shower was switching from regulated 38 degrees Celsius to suddenly boiling hot water and then to ice cold water. This made showering an unpleasant not to say dangerous encounter! You judge if this Hotel deserves the five star rating. Our attempt to communicate the shortcomings was prompted with the statement that the maintenance technicians had left! (???)

Tophotel met zeer vriendelijke medewerkers en fraaie locatie.

Beatiful old style well kept hotel friendly staff conveniently situated next to train station but received room on courtyard so no noise whatsoever

This is the nicest hotel I've ever stayed at, and I'm 67 and well traveled and not afraid to stay in nice hotels. I mentioned to a friend of mine who lives in Cologne that it was the nicest hotel I had ever stayed in, and his response was, 'Well it should be. It's the nicest hotel in Cologne.' Everything was beautiful and perfect. The hotel was fully booked, so even though I was eligible for an upgrade, it didn't happen. The hotel is a one minute walk from the train station, and across the street from the Cathedral

Property is located very well! Right across from The Dom Cathedral..shopping is excellent..Christmas markets too are across the road. We had booked a junior suite but an upgrade would have been very good , which we didn’t get as they were full. That was disappointing.