If you are looking for rude front desk help, terrible "free" breakfasts, sticky floors, leaky ceilings and uncomfortable beds... this is the place for you. We are from Denver and wanted to do a quick family get away, but we needed a pet friendly place as we wanted to bring our 2 small dogs. Sadly, I failed to read prior reviews and selected this place. The ONLY perk was being able to check in early. But this place is skuzzy...and I would NEVER stay here again. In addition to wanting a pet-friendly place we OBVIOUSLY wanted a place with a pool... well this one has a 3 foot deep one, "closed for repairs" (yeah right! let me know if it EVER opens)... right then, we should have left... sadly, we stuck it out... The first night, using the elevator, we noticed how sticky the floor was...not to mention the funky smell inside the elevator. From then on, we tried to use the stairs, but the fire hydrant thingy in the ceiling starting dripping water.... when we notified the **** at the front, he said "ok"... like its normal to have that thing leak... Once we checked in, we immediately noticed the gross stain on the blanket on the first bed, as well as the claw marks on the bathroom door...which had a weird, timer light that NEVER turned off...so we had to shut the door when we were sleeping. Another weird thing is that breakfast is from 6:30-9:30 but they run out before 8 and dont restock. But I guess youre not missing out because all they had was fake frosted flake cereal, and runny, gross batter for waffles and that was it. When we went to eat at 7:30, there were no spoons for cereal and the man glaring at the front barked that he would get some "in a minute" which was no help, as the soggy cereal was now inedible. When we went for juice and noticed it was empty, we asked if we could get some, and the same rude attendant said "there wouldnt be any more"... (with 2 hours left in their breakfast service, it seems strange to not provide some replacement). On the second morning, we were going to the Garden of the Gods from the hotel and brought down our sunblock, as we were leaving after "breakfast"... we set it to the side and the SAME a$$-hat worker, threw it away without the basic curtsey of asking us (THE ONLY PEOPLE IN THE ROOM) if the sunblock was ours. (like, sir.... learn customer service if you work at a hotel) Now, back to the funky room...The towel in the bathroom had nasty, black and brown stains on it, they didnt provide shampoo, the trash was never emptied, and the TV was literally, 15 inches (like... i actually had no idea they made TVs that small). The overall experience was Gwad Awful and you should ONLY come to this place if your dying wish is to visit the grossest place in Colorado (Springs)... but probably grossest, anywhere. You will NOT be disappointed. 🤢
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