Yordi and Summer were amazing! Very personable and friendly staff members that are attentive and willing to be helpful. I was comped drinks at the bar and Starbucks during my first stay which encouraged me to want to book again. The decor is very modern Gatsby art deco and can’t forget about the star machine!
This weekend should have been a memorable celebration for my girlfriend, Terris, marking her 50th birthday in Columbus, Ohio. Instead, our stay at the Hampton Inn on 4017 Jackpot Road, Grove City, was overshadowed by an incident that compels us to call for immediate action and introspection from the hotel management. Upon returning to the hotel around 1 AM, ahead of our group, we were confronted with a situation that was both unexpected and unwarranted. The front desk attendant, LeAnne, informed us of the hotel's check-in policy, which necessitated Terris's son's presence. We acknowledged the policy and explained that her son was indeed on his way to the hotel to comply with this requirement. However, LeAnne refused to believe us, treating us as if we were deceitful and had just arrived without any intention of adhering to the policy. Despite our efforts to accommodate her concerns and find a resolution, LeAnne's demeanor remained confrontational and dismissive. Terris, seeking to de-escalate the situation, proposed a simple solution: transferring the booking from her son's name to hers. Yet, instead of engaging with this proposal, LeAnne escalated the situation by calling the police—a reaction that was both disproportionate and deeply troubling. The involvement of the police only compounded the distress of the situation, with LeAnne making baseless accusations against Terris. This experience highlights a significant failure in customer service, raising concerns about the consistency and application of hotel policies, as well as the professional conduct of its staff. We share this account not in search of retribution but to advocate for meaningful change and accountability. The incident at the Hampton Inn in Grove City is a stark reminder of the need for clear, fair policies and the importance of treating all guests with respect and dignity. It is unacceptable for guests to be met with suspicion and hostility, particularly when they are actively trying to comply with hotel requirements. Our call to action is for the Hampton Inn and its leadership to address this incident head-on, to reevaluate their training programs, and to ensure their staff is equipped to handle situations with professionalism and empathy. Everyone deserves to be treated with respect, without having to prove their honesty or intentions. We urge our community and allies to join us in seeking not just justice for Terris but also systemic improvements that foster a welcoming and discrimination-free environment for all guests. #JusticeForTerris #RespectInHospitality #EndRacialBias
Arrived late evening to a very crowded , very loud party in the lobby. Check in was easy. Finished up routine so we could rest. 2 double beds , both with sunken in mattress in the middle and one with a broken frame. It was late, we were exhausted and didn’t want the hassle of calling, changing rooms or whatever. Tylenol pm zonked us out. Morning came and we were up to shower . To our surprise, no hot water. What are the 2 things main things most people hope for at a hotel? Good bed and a hot shower…. Fairfield Inn missed the mark on both! Spoke to the front desk and a manager was supposed to call . They did not. Never again !!!!
This was my second overnight at A Country Inn & Suites. This one, however, didn't quite measure up to my stay at a different Country Inn. We were relieved that we were still able to check in without difficulty quite late at night. The building was situated reasonably close to the highway but finding the actual hotel amidst other hotels and housing was a bit confusing. The pristine, spotless appearance of the public areas was the first thing I noticed. Unfortunately the lighting in our dark room was completely insufficient. We did eventually discover a lamp on the desk but the on/off switch was not intuitive and these very weary travelers simply wanted to unpack and fall into bed. Good thing the lighting in the bathroom turned out to be fine. But where were the additional tissues? We quickly used the few that remained from previous guests but could not locate an additional box. The bed was comfortable and we slept very soundly. Even though we could see traffic in the distance from our window, the room was quiet. The breakfast buffet and selection was just EH. But it got us through the final leg of our trip.
SSlatz MTaking this hotel experience as a whole I feel satisfied, as I paid 97 dollars on *******. Check in was a bit slow but acceptable. We had a 4th floor room. The room itself was quite poor. The couch was disgusting and should have thrown out years ago. All furniture was old and heavily worn. The bed was very soft. The bathroom was obviously recently remodeled and nice. A note of caution the tub floor was EXTREMELY slippery. The property was ni e and the common areas were ok. The elevator was slow and not in good shape. From prior reviews there were mentions of car break in s. ALough I did not experience this, I did observe several places that had auto safety glass on the ground. Take that for what it s worth. If I paid Flagship Marriott prices for this room I would have been highly disappointed and complained. For 97 bucks it was ok. I would not return here and would explore other options in this area
The rooms are advertised for $69 and last night I was charged $115.62. Will never stay in this motel ever again. This is one of the worst motels I've ever been to. Really sad that staff would rip people off.