I’ve stayed at Embassy Suites in Columbus, Ohio, for many years, but my recent stay from June 18-20, 2024, was very disappointing. I reserved an accessible room for my 89-year-old mother, who uses a wheelchair. However, when we arrived, we were told there were no accessible rooms available, and the reservation for such a room was not in their system. This caused major inconvenience: My mother had to use a wheelchair-accessible bathroom on the 1st floor, while we were on the 8th floor. I had to take her back and forth throughout the night which meant I didn't sleep much. She couldn’t shower during our stay due to the lack of accessible amenities in our room. The front desk initially said an accessible room would be available the next day, but that didn’t happen. I spent over an hour talking with Hotwire, who said I’d receive a credit for the inconvenience. However, I received multiple emails stating the hotel wouldn’t honor a credit. This experience has made me reconsider staying here again. It’s disappointing to see such a lack of compliance with the Americans with Disabilities Act (ADA) at a hotel I’ve trusted for years. I hope Embassy Suites addresses these issues so future guests don’t face the same problems. If you have a family member in a wheel chair, don't reserve a room here!
I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.
Billie was super helpful - she is a cheerful spirit and I appreciate her dedication. The rooms were clean and we used their catering service: the Beef Wellington was excellent. I would not hesitate to bring my group to this facility again. Thank you
I would like to start out by thinking the sales team here at the hotel and everyone else from the housekeeping, the breakfast crew and specially the front desk crew from the time I checked in on Thursday to the time we checked out on Sunday everyone was so so nice and so helpful. We had a family reunion in Columbus and we stayed here. We had several rooms and everyone in my family had nothing but good things to say about the hotel, I have stayed here before that’s why I chose this hotel. We appreciate everything everyone has done. The rooms was very clean. Breakfast was good. The whole hotel was just spotless. we went skating. The hotel was close by skating and close by where we were having our picnic. It helped a lot being in the sanity that the hotel is because we used Wallmark we use Sam’s Club and Costco. Thank you so much again and we definitely will be back.
My experience at the hotel was very pleasant, the rooms were clean and comfortable, excellent service, it is a perfect place to spend a delicious vacation, it also has an excellent location. Everything was very good in this hotel, thank you
Staff took exceptional care of all of our needs. In particular, Said was very friendly and professional. Always made certain that we had anything we needed and if we didn't have it, he got it for us promptly. Unfortunately I only took pictures of some of my meals but they were all delicious!
良い
100件の口コミ
4.1/5
1泊あたり
24,167円
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No.1
1.8/5
95件の口コミ
ノーウッド イン & スイーツ ノース カンファレンス センター
コロンバス | メープル・キャニオン・ショッピング・センターより2.21KM
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No.2
2.6/5
97件の口コミ
レッド ルーフ イン コロンバス - オハイオ ステート フェアグラウンズ
コロンバス | メープル・キャニオン・ショッピング・センターより2.14KM
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No.3
2.4/5
93件の口コミ
Buckeye Inn Express
コロンバス | メープル・キャニオン・ショッピング・センターより2.15KM
"Good Location"
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No.4
4.1/5
101件の口コミ
Hampton Inn & Suites by Hilton Columbus-Easton Area
コロンバス | メープル・キャニオン・ショッピング・センターより5.2KM
"Good Location"
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No.5
4.2/5
111件の口コミ
ホリデイ イン エクスプレス & スイーツ コロンバス - イーストン エリア IHG ホテル
コロンバス | メープル・キャニオン・ショッピング・センターより4.31KM
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No.6
3.0/5
100件の口コミ
コロンバス グランド ホテル & バンケット センター
コロンバス | メープル・キャニオン・ショッピング・センターより2.22KM
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No.7
2.6/5
0件の口コミ
Candlewood Suites Columbus North
コロンバス | メープル・キャニオン・ショッピング・センターより2.53KM
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ゲゲストフロントでVarsity Inn ColumbusとGerardに2泊しましたが、とてもフレンドリーで親切でした。食事をする素晴らしい場所についてのおすすめをくれ、何度も歩行方向を教えてくれました。彼は後で私たちと一緒にチェックインして、それがどのようになっているかを確認しました。ここに滞在することをお勧めします!
Arrived late evening to a very crowded , very loud party in the lobby. Check in was easy. Finished up routine so we could rest. 2 double beds , both with sunken in mattress in the middle and one with a broken frame. It was late, we were exhausted and didn’t want the hassle of calling, changing rooms or whatever. Tylenol pm zonked us out. Morning came and we were up to shower . To our surprise, no hot water. What are the 2 things main things most people hope for at a hotel? Good bed and a hot shower…. Fairfield Inn missed the mark on both! Spoke to the front desk and a manager was supposed to call . They did not. Never again !!!!
This was my second overnight at A Country Inn & Suites. This one, however, didn't quite measure up to my stay at a different Country Inn. We were relieved that we were still able to check in without difficulty quite late at night. The building was situated reasonably close to the highway but finding the actual hotel amidst other hotels and housing was a bit confusing. The pristine, spotless appearance of the public areas was the first thing I noticed. Unfortunately the lighting in our dark room was completely insufficient. We did eventually discover a lamp on the desk but the on/off switch was not intuitive and these very weary travelers simply wanted to unpack and fall into bed. Good thing the lighting in the bathroom turned out to be fine. But where were the additional tissues? We quickly used the few that remained from previous guests but could not locate an additional box. The bed was comfortable and we slept very soundly. Even though we could see traffic in the distance from our window, the room was quiet. The breakfast buffet and selection was just EH. But it got us through the final leg of our trip.
SSlatz MTaking this hotel experience as a whole I feel satisfied, as I paid 97 dollars on *******. Check in was a bit slow but acceptable. We had a 4th floor room. The room itself was quite poor. The couch was disgusting and should have thrown out years ago. All furniture was old and heavily worn. The bed was very soft. The bathroom was obviously recently remodeled and nice. A note of caution the tub floor was EXTREMELY slippery. The property was ni e and the common areas were ok. The elevator was slow and not in good shape. From prior reviews there were mentions of car break in s. ALough I did not experience this, I did observe several places that had auto safety glass on the ground. Take that for what it s worth. If I paid Flagship Marriott prices for this room I would have been highly disappointed and complained. For 97 bucks it was ok. I would not return here and would explore other options in this area
The rooms are advertised for $69 and last night I was charged $115.62. Will never stay in this motel ever again. This is one of the worst motels I've ever been to. Really sad that staff would rip people off.