DUAマイアミ、オートグラフコレクション(DUA Miami, Autograph Collection)

私はそれが大好きです場所と屋根の美しい部屋の鏡

service was amazing. the staff was extremely helpful and perfect. will definitely be staying here again :)

Need renovations big time Not clean

Great hotel room,amenities , service and hospitality all exceeded expectations

樓頂有泳池，算比較漂亮。 酒店風格比較潮，就是大堂比較小，司機很難找到準確定位。 有個比較大的陽台，但不能抽煙。 位置是市中心，算比較安全，周邊很多酒店。

酒店服務完全沒有的，員工態度也差。 叫送瓶水都要打三次電話。通常等半小時左右。 電話確認過了續住我還在睡覺 還要來敲門兩次 強行叫我預訂。 員工説話態度惡劣

Booked a room at the SLS after another spot I had originally booked in the area went horribly wrong back in September (I know, I’m delayed writing this!). The staff here took SUCH good care of me. I can’t say enough about the front desk!! Always checked in on me and even fixed my room keys when I accidentally deactivated them ; ) the hotel driver, door man, lounge team, bartenders… everyone was fantastic and truly made my stay. Will be returning as a guest (or just to stop by to say hello) and would recommend to all friends/family. So appreciative of this team more than they know! Room, hotel, and gym were all super clean too! Thank you times a million! Saved my time in Miami for sure!

arrived Sunday evening. Monday room was cleaned after 6:00 pm. Tuesday room was not cleaned. Had to ask for fresh towels. Coffee cups were dirty from use of previous day. Extension for checkout time only 30 minutes (11:30!)

I already paid ******* in full for my stay at SLS. The hotel charged me an additional $3,000 and has yet to refund this money. I stay in many hotels so it took me time to realise that charges on my card are for this hotel. You see “Atton hotels” on your credit card - not helpful. When it came to check out, the “system was down” so I could not get any receipt for my stay. The hotel promised they would send my me receipt after my stay. But obviously they could not be bothered because I am still waiting almost a week later. The positive of this hotel vs say the Novotel Miami is that the rooms are quieter. But the carpet was not clear and both bedside tables were thick with dust. No bad but ruined by wrongful charges on my company card and the waste of time I face in getting refunded and getting a receipt for my stay