Firstly, I'd like to mention that we'd researched Tripadvisor before our holiday, and pretty much knew what we were coming to. However, we were purely going to accompany a relative, who'd been before. Jet2 and UK TUI don't do this hotel, and now I know why ! There were very, very few UK guests. We've been regular visitors to Spain and the Canaries since 1975, so we know a thing or two about the hotels, both half-board and all inclusive. This is without doubt the worst 4 Star hotel I can remember. Mostly you expect the all inclusive drinks to be cheap rubbish anyway, ( except the beer) and here, it was no exception. However, in every AI hotel I've ever been to, you can always purchase a branded drink, by paying a few Euros extra at the bar, but not here. They had nothing other than the local AI cheap stuff. Even the "Whisky" was made in Spain, and it was only fit for cleaning the floor ! The beer is Amstel, which is good and saved the day. You couldn't even go out to a bar for a drink, as there were none nearby. The best thing about this hotel was the friendliness of the hardworking staff ( well most of them ! ). Always seemed to be a shortage of staff, doing the work of two ! Especially Maria at the Africa Bar ( it faces Africa ! ) , she is lovely and works very hard usually on her own with long queues for drinks. The area outside is pretty run down, probably due to SBH owning all the hotels in the area and all but the SBH Palace next door ( don't be fooled by the name ) are all inclusive, so the area has died ! No bars or restaurants nearby ( and boarded up). I would call it a 3 star hotel, by a fabulous beach. I suspect that this hotel is typical of many other older hotels in Spain. They were good once, when built and owned originally, by say Iberostar or Melia etc, but they get to a certain age and are then sold off to businesses who run it, as is, on a shoestring and slowly do it up bit by bit, room by room. The cleaning in the public areas ranged from acceptable to sometimes disgusting. The Pool Bar was filthy in the evenings around the tables etc, as there'd been no cleaning all day. Food etc lying around and under tables ! The food was typical 3 star fayre for a German clientele, plenty of pork ( mostly over-cooked and tough ). Fish was lovely and occasionally the chicken. Didn't see any smoked salmon in the 9 days we were there. Plenty of cheap cuts of meat and stews etc. Only one choice of soup. Desserts were cheap and cheerful. Breakfast was 2 / 3 star, no back bacon, only streaky, various egg types, cheap cereals, no nuts or seeds or anything healthy to sprinkle over ( only raisins ). Toasting machines were ancient and didn't work properly, etc, etc, etc. The wine on tap was the usual 3 star "give it a miss" stuff. The water tap was incredibly slow ( others not available or "out of order" ) The restaurant was basically a works/school canteen. Air-conditioning in restaurant was non-existent ( it was very hot for End
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