ダラスのコンフォート スイーツホテル

壊れたトリム、ポッドのないコーヒーマシン、ひび割れたシンク。予約は数ヶ月前に行われましたが、指定された時間である午後3時にチェックインしても、最後の瞬間に障害のある部屋に割り当てられました。 4-starホテルからさらに期待。 駐車場は1日46ドルで非常に高価です。チェックアウト時に、荷物をトランクに積み込むアイテムを見逃しました。取り戻すために戻って行かなければなりませんでした。

駐車場は外の屋外にあります。雨の日はフロントに傘を借りて開けるように頼んだ。ミネラルウォーターを2本飲んだ後、3本のボトルを送るように頼んだ。

I had a nice stay at the Ritz in Dallas. It is an older hotel that was formerly a Four Seasons. They did an extensive renovation recently. My room was spacious. I had a corner king room with a nice balcony. The room wasn’t as clean as I would expect for a Ritz, but wasn’t dirty. The toilet hadn’t been replaced and didn’t work as well as a new one would. Also the sink had a big crack in it. A couple of the power outlets in the room didn’t function. Not what you would expect from a five star property. The star was professional and helpful. The gym is very large and well equipped. All in, I had a nice stay but would not say this property is a 5 star hotel.

とても清潔で衛生的です。市内中心部にあり、生活するのに便利です。夕方11時30分に到着しました。ホテルまでの移動はスムーズでした。次回もそこに泊まります。

We’re “Lifetime Platinum” after 25 + years of loyalty - and never have my wife and I created with such welcoming warmth and hospitality. Our reservation manager, Thank, was very accommodating to our requests and her helper, Mr Pedro, went above and beyond to help ensure our bags got to our room AND provided a secondary refrigeration for delegate items we needed to be stored in our room. Tremendous experience - Bravo!

非常に良いホテル、良いホテルサービスは、間違いなく次回ここに滞在することを選択します、要するに、非常に満足のいく滞在です。リーダーはホテルのリーダーシップに非常に満足していました。

Was looking forward to enjoying a day at the Joule, as a Dallas local but having never visited before. I had 4 hours of spa treatments booked and was looking forward to arriving early to use the pool and have lunch. Upon arrival, I asked the front desk how to get to the pool. They looked at me shocked I would even ask and said the pool was for hotel guests only. Now mind you, this was a Tuesday morning. Had it been a packed Saturday, I understand that priority would go to hotel guests. But given I was spending MORE at the spa than their room rates, I was shocked they refused to let me upstairs, even to have lunch and drinks! I visit hotel spas all the time and have never been turned away from using the facilities. Word of advice to Joule management—you often only get one shot to make a lifelong customer. I would have likely made this my spa of choice going forward and tried the restaurants and maybe even done a few staycations. It costs nothing to make an impression and let a high paying spa customer use the pool on a day when the hotel is empty (which is was btw—not a soul in the lobby or either of the lobby restaurants at lunch time).