I had a nice stay at the Ritz in Dallas. It is an older hotel that was formerly a Four Seasons. They did an extensive renovation recently. My room was spacious. I had a corner king room with a nice balcony. The room wasn’t as clean as I would expect for a Ritz, but wasn’t dirty. The toilet hadn’t been replaced and didn’t work as well as a new one would. Also the sink had a big crack in it. A couple of the power outlets in the room didn’t function. Not what you would expect from a five star property. The star was professional and helpful. The gym is very large and well equipped. All in, I had a nice stay but would not say this property is a 5 star hotel.
This hotel was really cute, had such a great vibe. The front desk guy Jacob was so friendly and really made me feel welcomed, he had a big smile on his face explained parking and how the key works, even told me if I wanted to hold my luggage there with him in the morning that they would be happy to do it so the kids could swim, he also explained to me that the kitchen was open until 10:00 p.m. and we could either order downstairs or even on the rooftop. The rooftop was chill, nice music very laid back, we ended up ordering our food downstairs the bartender was great answered all my questions and very patient. The food was okay I ordered a burger just didn't have very much flavor to it needed a little more seasoning on the burger itself, salad was good and sweet potatos fries were decent. The room itself was super cute lots of space for the kids, love that they had a noise machine because I forgot to bring my fan. The pull out sofa was clean, The only thing I can really complain about was the sink it just did not drain well but overall was a wonderful stay I would definitely recommend.
We’ve stayed a couple of times here and even though the location isn’t the most appealing, the customer service we received made the stay better. So special shout out to AVI at the front desk for always accommodating our needs for our stays! And the timing manner which it’s done! Great breakfast options as well! Comfy beds. You’ll see!