Was looking forward to enjoying a day at the Joule, as a Dallas local but having never visited before. I had 4 hours of spa treatments booked and was looking forward to arriving early to use the pool and have lunch. Upon arrival, I asked the front desk how to get to the pool. They looked at me shocked I would even ask and said the pool was for hotel guests only. Now mind you, this was a Tuesday morning. Had it been a packed Saturday, I understand that priority would go to hotel guests. But given I was spending MORE at the spa than their room rates, I was shocked they refused to let me upstairs, even to have lunch and drinks! I visit hotel spas all the time and have never been turned away from using the facilities. Word of advice to Joule management—you often only get one shot to make a lifelong customer. I would have likely made this my spa of choice going forward and tried the restaurants and maybe even done a few staycations. It costs nothing to make an impression and let a high paying spa customer use the pool on a day when the hotel is empty (which is was btw—not a soul in the lobby or either of the lobby restaurants at lunch time).
This hotel has a beautiful lobby and gorgeous artwork. The service is exceptional. Unfortunately, the surrounding area is a bit sketchy, but it is within walking distance to many Dallas landmarks. I guess that's par for the course for any hotel located downtown in a large city.
旅先の様々な魅力を発見したいお客様に、Crowne Plaza Dallas Market Center, an IHG Hotelは最適です。Crowne Plaza Dallas Market Center, an IHG Hotelは、ダラスの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からメディカル・マーケットセンター駅までわずか4km、ラブフィールド空港まで6kmと、交通が非常に便利です。付近にはAlternatives of New Fine ArtsやLa Bare、BEAUDRYなどがあり、ダラスの観光に非常に便利な立地です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。ダラスの当施設のお客様は、駐車場をご利用いただけます。
We’ve stayed a couple of times here and even though the location isn’t the most appealing, the customer service we received made the stay better. So special shout out to AVI at the front desk for always accommodating our needs for our stays! And the timing manner which it’s done! Great breakfast options as well! Comfy beds. You’ll see!