Hospitality is defined as the friendly and generous reception and entertainment of guests, visitors, or strangers. To most, those are just words but to those in the hospitality industry, it’s an honor code that one lives by in not only work but in life. The Ritz Carlton Denver is a role model for true genuine hospitality. The level of passion, kindness and pure sincerity that this entire Team exudes sets them apart from any and all other hotels I have ever experienced. I wanted to take a moment to tell you about our dear friend’s experience this past week and how incredibly grateful, not only the Tan family is for your hospitality but also, how grateful their entire circle of friends and family are and will never forget the once in a lifetime experience that you gave them! Harvey Tan is 6 years old and has the kindest soul that you will ever meet. You can attest if you had the pleasure of meeting him while he visited! He is a one in a million kind of kid who is respectful and sweet and so considerate of everyone around him. Harvey suffered a seizure this past May, which caused the discovery of multiple tumors found in the back of his brain. After an MRI, it was quickly discovered that Harvey had cancer, more specifically, Li Fraumeni. This is a very aggressive type of tumor so, no matter how much of it the neurosurgeon will get out l, the cells are always there beyond what the naked eye can see, growing. He has been given a timeline of 9-24 months. This is not a curable type of cancer. The family is now only buying themselves time with Harvey. Future treatments will likely start in a week, the first being a six week course of radiation somewhere in Texas. With this devastating news, everyone’s goal now is to make the best of the time we have with Harvey and make sure he lives out the happiest life he possibly can with the time he has left. We found out that his favorite band is AJR and that they had a show coming up in Denver prior to his first radiation treatment so we made it a mission to get Harvey to his first ever concert! Concert tickets were handled, flights were secured and then of course it came time to book the hotel, obviously it had to be the best because this kid deserves nothing less. I reached out to the Ritz Carlton Denver as their reputation is regarded as the best, not looking for any handouts or comp rooms, but merely to make the hotel aware of the situation for a Harvey and his mom when they arrived. I had absolutely NO IDEA that this property and Team would have made this the most incredible experience Harvey has ever had and will cherish forever. I want to start by thanking Brad Mills, GM, for personally responding to the initial email sent about Harvey and for personalizing that conversation rather than just sending a generic reply and comping a room. Thank you for taking the time to ask the questions about all of his favorite things and for your empathy; it is extremely apparent that at the Ritz Carlton Denv
Lisa at check-in was the best! While juggling several incoming phone calls, she - with graciousness , poise & efficiency - was able to procure the coffee I needed, provide a courtesy check-out time and recommend what turned out to be the best breakfast restaurant recommendation ever! In large last because of Lisa, our stay at the Magnolia was wonderful!
A very modern hotel in downtown with many restaurants nearby. Rooms renovation and luxury level good. Everything very modern and comfortable. Front desk very courteous and helpful. Hotel offers luggage assistance to room . Hotel has very upscale common areas and a happening restobar in the 54th floor . Breakfast is good although alacarte . Buffet was not available. Housekeeping was to perfection. Good service overall. Overall satisfied. Will stay here in my next trip to Denver.
The staff were all so welcoming and friendly, the rooms were clean and the beds were comfortable. The on-site restaurant was very good we had the bacon pizza because with was recommended by the bartender and it did not disappoint.
The AC was broken as well as our shower. They also could not find our reservation until an hour after we waited in the lobby. The manager duty did not seem to care and told me my only option was to contact Hotwire to see if they could figure it out. Definitely will not be staying here again. Ryan at the front desk was the only redeeming thing at this place as he tried to accommodate our stay.
It’s a great hotel, the personnel is very kind and the breakfast is very good. Excellent location and great views, very clean and I would definitely stay there again if I ever return to Denver.
I’m not a city person. This was a very large hotel in the city. The hotel itself was very clean and felt safe. I knew ahead of time that the secured attached parking garage was over $50 per night. It did seem safer than nearby self parks. I arrived around 4pm and there was a bit of a backup to park and check in. The hotel is 20 or so floors and I was on 19. The wait for elevators was somewhat long and crowded at certain times of day. There is everything you need right outside the doors. I had a different idea of what the 16th street mall was. Just several blocks of stores and restaurants. But is walking distance from hotel. I ordered Ubereats. Used the laundry facility which was good. Was only staying 1 night to pick someone up at the airport on a national park road trip. Hotel had all the amenities needed. Room was small but clean. The welcome bag as a priority member was nice! The front desk staff was nice and helpful. Wish parking was cheaper but seemed to be comparable with the other hotels in the area.