ホリデイ イン ダウンタウン - マーシー エリア IHG ホテル(Holiday Inn des Moines Dtwn - Mercy Area)

設施：還行 衞生：還行 環境：可以 服務：還行

The windows were poor quality and we could feel the freezing air in the room, and the AC didn’t help. In the morning we had ice on the inner side of the windows. The hotel is old and needs a thorough renovation. It has to be updated.

The hotel room seemed a little outdated. I know it was a standard room but just seemed so small. I could hear all the traffic going by. I probably will not stay here again.

It did not have a hot tub and the coffee was not ready in the lobby in the morning.

Temperature settings didn’t work, bugs on the window sill, horrible lighting, broken bed springs, vending machine didn’t work, front staff seemed to have just rolled out of bed and are unfriendly, I could keep going. Just avoid this place

Positives: the shuttle driver. He was a nice and hilarious older man. He went above and beyond to get the guests to and from a concert. He took good care of us and worked late to do so. Thank goodness we confirmed the pick up location, the front desk was telling people the wrong place. For a hotel so close to a huge event arena you would think they would maintain it better. We walked in and literally thought the window was open in our room. Nope, the windows have no seal/noise barrier so you hear the interstate, hospital, and other area outdoor noises all night. WARNING: Be careful using the shower. I didnt think i would ever get warm water, but be warned theres a 2 to 3 minute lag. I got the water to be warm after several minutes but then once i had shampoo in my hair the water turned to scalding. Very concerning if you have kids. No bathroom fan either so bathroom gets steamy. No insulation or anything either, you hear your neighbors and hall traffic constantly. Also, idk why they put a thermostat in the room, it doesnt work and it was very hot in our room. Wasnt terrible but would tey something else next time.

This property did not have any hot food available. Heat/AC unit did not operate correctly,

Poor customer service, ants in the room. advertised room serves but doesn't provide it. Hung up on me when I called the front desk.

Cards to room didn’t work 3 times. Loud noises from other rooms. Parking area is destroyed. Bed was rock hard