ホテル ツア プロムナード(Hotel Zur Promenade)

酒店乾淨衞生

Initial reception lady was absolutely wonderful. Bright, cheerful , helpful and full of information. Made the overall initial impression very favorable. Immediately off bike trail on the Danube . Great inside secure bicycle storage . Lift available to room was very convenient. Room was very clean , with ample size and 3 large windows with great park view . Bathroom very clean and modern . Close to multiple great restaurant choices . Ate at an Indian Restaurant called Taj Mahal with really tasty food and excellent price point . Breakfast was adequate . Certainly not overwhelming but good . Room attendant in Breakfast Room was very pleasant . We will return on another bicycle adventure

We booked a double bed and even mentioned in our message to the hotel and they didn't have the decency to let us know that they were unable to comply. When I asked for a double instead of two single the receptionist just quoted regulations and didn't even apologize but made a big fuss that after 18.00 (we had arrived before that but it had taken long for her to get all the papers ready) it wasn't possible to cancel. She also asked for payment and took a long time to find the receipt that it had already been paid. Then she claimed the printer didn't work and she was going to give the receipt the next day. We never received it. The next day it was obvious the hotel was half empty so the claim they had no double room left was even less credible.

Super

Hôtel propre et calme. Les chambres sont très bien décorées et bien équipées. Le personnel est sympathique, mais oublie de répondre aux mails envoyés, et leur Anglais limité est un handicap dans les conversations téléphoniques, ce qui m'a causé un petit stress...