Average hotel but outdated. One elevator was out of order due to maintenance work and the hotel inside appeared rather dark. Room was ok but also outdated and had a unpleasant smell which didn't go away even with a lot of airing. Big window which was nice but if open would stand in the way of the sitting area. Was there with a dog and there was a note in the room saying that dogs cannot be left alone in the hotel room (probably there have been too many barking and destroying dogs in the past). Not sure if this is the right way to welcome dogs and their owners as not all dogs cause noise and trouble. Nice that there was a small fridge and safe and in overall, ok stay.
Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls. No fridge in standard rooms ”to save the planet,” but apparently, superior room occupants are not so concerned. No safe in rooms. Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor. Glasses on request, but they wouldn't deliver to room. Body cream on request was so old that it had liquefied. Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite ”DO NOT DISTURB” sign. Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby. The so called ”cosy bar” is actually at reception and I never saw anyone there. In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise. This is a poor excuse for an Accor/ Mercure Hotel. There has to be better value in Dortmund.
I went to that hotel for business trip for one week and I am really satisfied with everything. The quiet room on 4th floor was equipped well and cleaned every day. The lobby provided a big lounge with not only a good bar and restaurant, but also with specially prepared tables for laptop work. Parking possibilites were around, but you could also use the underground garage for 15€/day - no parking spot guaranteed. Next time I will definitely return!
Hotel adres listed is different then the actual Hotel reception! The Hotel is situated in the very center, with plenty of parking options. They have 2 buildings, after i figured out where the reception was. I eas able to check in and get room #209 a spacious room, without AC. Two big windows towards a side street from the high street shopping area. The staff was friendly and after asking for AC they offered to put a fan in my room, which was necessary due to the very warm weather. I did enjoy the breakfast with savory and sweet option to choose from. I liked the stay very much that i booked for Hannover too in the weekend.
Sehr geehrte Leserinnen und Leser, als unzufriedener Gast möchte ich gerne meine Erfahrung in diesem Hotel teilen. Zunächst muss ich sagen, dass die zentrale Lage des Hotels positiv ist. Auch die beeindruckende Eingangshalle aus rotem Marmor im orientalischen Stil hat mir sehr gut gefallen. Mein Zimmer im 5. Stock war angenehm groß und bot einen guten Ausblick auf die Stadt. Leider liegt das das Hotel an der Kreuzung zweier Hauptverkehrsstraßen. Dies bedeutet, dass der Verkehr rund um die Uhr sehr stark ist und insbesondere nachts, wenn die Poser-Szene hier ihre PS-starken Autos ausprobiert, I wurde dadurch nachts immer wieder geweckt. Auch die Austattung ist einfach und in die Jahre gekommen. Die Gardine fiel mir sofort beim Aufziehen entgegen, da die Halterung defekt war und sich nicht mehr befestigen ließ. Das extrem hellhörige Zimmer war auch ein großes Problem, da ich jedes Geräusch aus den angrenzenden Zimmern hören konnte. Das Frühstück war eine große Enttäuschung, da minderwertige Waren verwendet wurden, die billigsten auf dem Markt erhältlich sind. Alles in allem war dies das letzte Mal, dass ich in diesem Hotel übernachtet habe. Am zweiten Tag bin ich morgens liebe in eine Bäckerei gegangen. Ich kann leider keine Empfehlung für dieses Hotel aussprechen und rate potentiellen Gästen, sich nach einer besseren Option umzusehen. Mit freundlichen Grüßen, Ein unzufriedener Gast
Fangen wir mit den positiven Dingen an: Das Frühstück, nicht außergewöhnlich, aber OK, hat 3 bis 4 Punkte verdient. Und ruhig war die Nacht auch, trotz der Seitenlage des Zimmers zur Hauptstraße. Was hat nicht gefallen? Eine ganze Menge. Die telefonische Erreichbarkeit des Hotels schwankt zwischen katastrophal bis unmöglich. Am ersten Tag habe ich nach ca. 30 Minuten entnervt aufgegeben, am zweiten Tag hatte ich nach ca. 30 Minuten einen Mitarbeiter an der Strippe, der kein Deutsch verstand. Er konnte aber glücklicherweise jemanden beiholen, der mein Anliegen scheinbar begriff. Das Personal ist sehr nett, aber völlig inkompetent, von der Rezeption bis zum Barkeeper, der den schlechtesten Caipirinha meines Lebens mixte. Das Zimmer ist spartanisch eingerichtet, aber gut, damit kann man leben. Der Teppichboden gefällt überhaupt nicht. Was gar nicht ging war das kleine Bett. Ich hatte aufgrund des Studiums der Homepage bereits vorher und beim Einchecken darauf hingewiesen, daß wir ein großes Bett oder zwei Einzelbetten haben möchten. Kein Problem wurde uns immer signalisiert, nachdem das Anliegen verstanden wurde ...oder nachdem wir dachten, daß es verstanden wurde. Aber es sollte nicht so sein...Meine Frau hat mich dann zurückgehalten, nochmals bei der Rezeption vorstellig zu werden, mit dem Ergebnis, daß ich grottig geschlafen habe.
We spent about 2 weeks here during a family visit. It's a fairly new hotel with a few kinks. Let me start with the positives. Staff are great, no exception. The included breakfast is great, but after 2 weeks with zero variation, it began to wear thin. The espresso maker is available to guests at no extra charge all day, which is plain fabulous. There's a serious issue with the hotel parking. They have a *very* limited number of parking bays, so you never know, when you return, whether there's space for you. There's plenty of other parking in the vicinity, but if you don't know your way around town, it's an issue. Many guests simply leave their cars in the no parking zone adjacent to the hotel. Not sure whether there's a deal with the city ticketing people, but I don't think anyone ever got a ticket in the two weeks that we spent there. You do so at your own risk, obviously, We went through various rooms because the air conditioning didn't work (and it wasn't even summer). I don't want to know what this would look like when it's actually hot. Frightening. It took their staff days to figure out what the problem is (after initially denying that there was a problem to begin with). Not great. WiFi worked great, in the room and the lobby, which has plenty of seating in case you prefer a workspace that's not in your room. There's a small, but decently equipped, gym for hotel guests. The room is what you'd expect of a Residence Inn, spacious, fridge, microwave. The cleaners did a pretty good job maintaining it on a daily basis, there's none of the corner cutting you'd find in other hotels on multi-day stays. Very grateful for that effort. This definitely works as a longer-stay property, just beware of regular soccer events in the city, the guest crowd shifts from business people to soccer fans (with no negative impact, I should add, everyone was at their best behaviours). I would return without hesitation.
A Radisson hotel that Radisson should be ashamed of. Poor reception. Receptionists spent most of their time outside the front of the hotel smoking and ran in when they finally spotted you waiting at the reception desk. Once they hS attended you they ran back out! Seemed very annoyed to be interrupted using their mobile phones. The air conditioning in the room didn’t work. The room is only made up every 3 days. I had to ask at reception for toilet roll! Shower is within the room with no privacy glass and the room is decorated as though for a pre-teen! Sadly the room view didn’t compensate as looking directly into a multi story car park. Tried the roof top bar. Give it a miss. Staff sane attitude as reception and it looked like a staff canteen. As a lady on my travelling to meet family I felt very unsafe entering the hotel and placed my case by the door whilst in the room. In its favour though comfy bed and great central location.
This was a great little hotel in the centre of Dortmund. Convenient, clean, quiet, and most importantly, with a great cafe. The cafe opened early (6:30 Monday - Saturday, I think 8 on Sundays), which was very convenient for that first tea/coffee of the day. They did a good range of drinks, cakes, sandwiches as well as a full continental for €10. I can highly recommend their muesli, which I believe is made in house. The staff were all very accommodating and spoke good English.
We stayed 2 nights as part of a package to see Borussia Dortmund play. The hotel is well outside the city centre however it is conveniently located across the road from a light railway station that had a regular service to the city centre, taking approximately 15 minutes. Staff where friendly and helpful at check in and helped us to move room when we were booked into a double instead of a twin room. Unfortunately the air conditioning problem mentioned in a previous review still persists and we got hot air when we put it on, no matter setting we used. We reverted to the old fashioned method of cooling the room and opened the window. Unfortunately the breakfast in the hotel was very poor, no cereal suitable for children or bread for tasting. Although staff were generally helpful and friendly with such a poor breakfast offering we wouldn’t recommend this hotel.
Es war ein toller Aufenthalt und es hat uns sehr gefallen zur hundemesse, wir kommen wieder. Danke für die guten Tage Das Hotel war sehr ruhig und sauber das Personal war nett und hilfsbereit. Es gab alles was man brauch sogar Zahnbürsten für eine kleine Gebühr
Lovely hotel, clean, lovely decor, very welcoming staff and extremely very helpful. Great choice of breakfast and really fresh. WiFi not good at all but the great staff at reception got us logged in after we couldn’t connect but it kept dropping after a few minutes and we had to reconnect, we had roaming on our mobile plans so it wasn’t a hassle. Definitely a location hotel perfect for easy transport to Dortmund Signal Iduna Park or a spot of city shopping. This is a city centre hotel so be warned there is a bit of noise and you do hear faint rumble of the underground rail system now and again which is very close by but a seasoned traveller who does their homework would know there is always some sort of noise in a city centre but don’t let it put you off this hotel, I would return in a heartbeat.
The hotel was nice and comfortable. Everything was new and looked pretty. Unfortunate colours were chosen for the interior and exterior carpet (black and white) so even the smallest particles of dust were visible leading to this feeling that is not clean. The staff was barely speaking English.