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Just returned from southern palms and wow what a fantastic hotel. I requested a room with a great view for a friend who hasn't been abroad for many years and celebrating a big birthday they provide us with a beach front room just steps from the beach couldn't have been any better, thank you so much for that. Staff all friendly from cleaners to security and all the others in between. Water is provided all day by the pool ,definitely needed . The beds and pillows are so comfortable and air con is fantastic. Had a welcome gift on arrival in our room which was a lovely touch along with tea coffee and juice in fridge wasn't expecting that but really appreciated it. Restaurant has a good selection of food from breakfast to evening meals and I thought it was very reasonably priced.plenty of sun loungers around and about and on the beach. If you have a lounger on the beach they give you a flag to wave if you want anything they bring it to you, brilliant. really Can't fault this hotel I will definitely be back. It's sat on dover beach which is my favourite.

We booked this hotel nearly 12 months in advance upgrading to an Ocean view room as we love to have an evening drink on the balcony enjoying the sounds of the waves. When we arrived we were taken to our room and our hearts sunk, we walked out on to the balcony and were greeted by not only the roof of the restaurant and bar area but to the direct right the massive air conditioning units which were unbearably noisy, you could not hear the beautiful waves at all. I was so upset I could have cried, this was not the paradise room I was expecting. I returned to reception straight away and told them how upset I was and they told me they may have a room available the next day, this ruined our first 24hrs and we were only on holiday for a week due to personal commitments (we were moved the next day down a couple of blocks - not perfect but much improved). After calming my husband down ( I chose the hotel) we went to the beach and hubby popped to the bar to get 2 rum punches, after 40mins he returned (I kid you not) the service is very very slow. His mood had not improved as you can imagine, we hardly used the bar after that as the service is so bad and didn’t even attempt to use the restaurant. Another thing to note is there isn’t sufficient shade on the beach and only a few palm trees which frustratingly and annoyingly guests like to reserve super early and not use till the afternoon. A few positives, the location of the hotel is amazing and the beach is just perfect, turtles bobbing their little heads up along the shore. The hotel is dated but we expected that. The staff are all lovely and friendly and St Lawrence gap is great with all the fantastic restaurants to choose from.

Southern Palms is an excellent Hotel with so many fabulous facilities and it is really great location. In fact it’s so good we will Definitely be returning next year. Whilst the rooms are not luxurious they are exactly what we expected on our first trip here, as per the brochure pictures, but are immaculately cleaned each day. I do have one gripe though and that is the service at the beach/pool bar restaurant. You can wait up to an hour for a drink and giving a food order. Not sure how long you have to wait for food as we gave up the 3 times we tried to eat there. Happy hour never seemed that happy as people waited so long to get served. If they got there act together that could keep more customers happy and make more profit. That said we made other arrangements and in the end it would not deter us from coming back but it improve the overall experience if they could sort this out and then I could give 5 stars.