The Retreat Palm Dubai MGallery by Sofitel

在定酒店的時候由於頁面介紹內容比較侷限，衹能從照片來判定房型，到了以後發現房間根本看不到海景，都是工地，地理位置也比較偏。如果衹想待在酒店還是OK的，雖然酒店設施也就這樣沒什麼特別。晚餐自助還是很豐富的，每天不一樣的主題和食物。 特別要提的時候，入住發現房間的問題立即跟攜程客服反饋。攜程客服負責海外訂單客服非常負責一直協助溝通，包括後面還有回訪確保酒店給我們調換了房間。最後還幫我們申請了賠償。攜程的服務很靠譜，值得信賴。讓我們在海外無論碰到什麼問題都很安心。

Beautiful hotel on Palm Breakfast is prosperous and delicious 很多設施可以使用 入店小哥哥會給到每個設施的開放時間和樓層地點 非常貼心 如果開車過去的話 會有代客泊車 屋內配備了咖啡機 和水 我的陽台可以直接看到大海 超級治癒 淋浴房是熱帶雨林噴頭 超級爽 去的那天竟然遇到杜拜下雨 雨後的植物 清新甜美 推薦 寶子們 價格合適就入吧

附近有2個大工地 每天早上7時工程會很嘈 房間隔音不好 早餐要避開10時去食， 不然要排廿幾分鐘， 不好食 員工友善 服務周到

Our stay was great. We had a misunderstanding about the child stay which was covered by the hotel manager and provided us a complimentary extra bed for our child. There was a construction on the neighbor land, so it is hardly recommended to book the room with palm view to prevent disturbing sound of construction at the evening. The staff were so kind and welcoming. Thanks to the manager for supporting us during our stay 🙏

1) Breakfast - we had to follow up multiple times for our eggs order, on 3 consecutive days, the hubby did not get his breakfast order, it was either wrong or didn’t come. When we followed up, we were just asked to wait. 2) Room - toiletries weren’t topped up so we had to ask for razor s and toothbrushes. 3) service staff - generally friendly. Cafe service crew was friendly and helpful. Ripples lounge bar crew - also friendly. Offered a free ice cream to my child on Chris**as Day 😅 4) location is a tad bit inconvenient if you are not intending to stay the entire day at the hotel. It was a long drive out to anywhere, not to mention the traffic jam.

環境不錯的

The hotel overall is fantastic with beautiful interior design, sea view and a private beach, much better than my expectations

Alles Top ausser Essen. Die Küche und Essen war 4 Sterne Level. Wir hatten Halbpension und trotzdem müssten wir für normale Softdrinks bezahlen und das so teuer, 6-7 Euro für Cola, Fanta, .. Ein Abend war Seafood und ich hatte direkt nach dem Essen schweren Bauchschmerzen bekommen. Ausserdem darf man kein Alkohol trinken in diesem Hotel. Generell viel zu viele Gesetze und Regeln. Mitarbeiter sehr nett.