Rolla Suites Hotel -Former J5 Bur Dubai Hotel

Absolutely pathetic. they had overbooked nearly 2 times. had angry guests everyday... shouting and arguing. my stay also started badly as was shown a room.... where you wont let your dog stay..... I had paid Premium money so was then shown another room which was acceptable. staff were really helpful, its the greedy owners and management who should really take the blame. rating 0/10 Absolutely AVOID THIS PLACE

別在這裏浪費錢！最垃圾的酒店！兩個酒店女員工態度很糟糕，但是她們對待男顧客卻有笑臉，酒店男員工態度也很糟糕，別預訂這個酒店，這服務質量太差了，別花了錢在生一肚子氣！ 照片和酒店房間不一樣！打開房間後，你衹會看到幾十年前的破舊老傢俱，打開櫃子裏都是土，桌子也不擦，地毯原本是藍色的，但是長久不換，以及糟糕的清潔，地毯已經變成醬油色！真的是醬油色！沙發破洞！老沙發。 房間很大，但是衞生非常糟糕，卧室發黴味道，我拿着被子在沙發上睡覺的，第二天果斷離開這個酒店，再也不會來！這個酒店就是騙人的酒店，酒店房間和照片完全不一樣！

非常不錯的酒店

We stayed at this property for one night. The hotel’s location is great with multiple Indian restaurants at a walking distance. Apart from that, this is probably the worst hotel we ever stayed in. The phones in the room don’t work, i was sick and requested hot water. They made me wait 2 hours for it and i had to go downstairs multiple times for it. The next morning we asked them to send concierge to pickup luggage which is usual service in Dubai, again, no one showed up despite us asking them multiple times. Ultimately i had to carry all the suitcases while i was sick. Stay away from this place

Old property with wired smells all over the room, furniture is old specially the bed crown the sheet fell on head all the night, then finally removed the sheet to not injured 🤕. Midnight they called twice for the food order which we not ordered even we told one time that food not for us and they called again second time after few minutes. In bathroom want to hot bath with bathtub 🛀 after filling, when time to relax in all water goes out from down the tub( leakage’s) and all the washroom full with water due to water blockages, which caused bad smell. And last when I called for booking ahead and said that if I want extend my stay for half day price operator said need to book for full day they not give half day or late check out .Staff need to be professional no greeting. The room was booked not the same as in picture on booking. No toothpaste, only one sop and one shampoo even room booked for two persons.

I wish I could give 0 rating to this hotel, hotel rooms were so dirty and filthy. Spider webs in the rooms, damp, locks were broken, bath tub was dirty. So I decided to go to different hotel they refuse to refund my money after arguing all day along they decided to keep one nights rent and refund the rest I agreed to it and it’s been over a month now and still waiting for my refund. Anyone wants to book this hotel then please DONT you will regret…..

I gave me 2 rooms on second floor. We went there and I got a smelly room as well the corridor and then I requested them to shift us to another room. They gave us rooms on 6th floor. Room was somehow little better but the corridor had the same bad fungy/ smokey smell. No offence but I couldn't stand the bad smell of corridor. In my openion it's poorly managed. I don't recommend this for family.

Never go to this hotel. They cancelled booking of my wife after she landed in Dubai on the plea that early payment was not done. However, the booking had no such clause early on and was required to be paid at the time of arrival. I had to arrange another hotel at expensive amount. Reason given was that they ahd lot of rush due to food expo...in that case quit online bookings and claim 1st come 1 serve basis is the policy. That is why they have RED rating on staff on ***********. PATHETIC

We had a 20 hour transit, and the hotel was clean, quiet, with a fantastic staff. They answered all our questions, were able to set up a 3 hour tour the morning of our flight, and were very concerned to make our stay great. We appreciated the convenience of being 5-7 minutes from the airport and 15 minutes from the Burj Khalifa.