I just stayed at the AC Hotel Atlanta Perimeter. My stay started with not being able to get WiFi in my room unless I sat on the floor by the door. I went to the front desk to ask for help 5 times over the 2 days that I was there -- and no one was able to fix it. They would just tell me to reboot my devices and try again. Nothing was working. But, then the real problem happened. I was getting ready for my day when someone opened the door to my room. I called out to let them know I was in the room. The door slammed and heard whoever this was run down the hall and into the stairwell. I went to look out the door and they were long gone. Note that I had declined housekeeping (and there was no cart anywhere in the hallway) and had the Do Not Disturb sign out. I called the front desk to see if they had sent anyone to my room but they confirmed they had not. I asked what they would do about this and they told me they would talk to the manager and he could look at the survellience video. They also offered to get me new keys but if someone was able to access my room before -- I didn't feel like new keys would also make a difference. I no longer felt safe in this hotel so I decided to check out and spend my last night in a different hotel. I went to the desk and told them I was going to check out and the man at the desk checked me out but didn't look at me at all and did not say a single word to me. No ”I am sorry this happened” or ”we will look into this”....nothing!! They seemed annoyed that I was complaining and didn't feel safe and completely unconcerned that someone might be entering guests rooms uninvited. Be careful, use the deadbolt and don't leave valuables in the room when you are not there!!!
I give this hotel a stretch rating of 3 stars… After reading several other reviews I’m not sure if I traveled too much when I was younger or I just expect more than other folks… The positives… clean, quiet, comfortable… The negatives… no free snacks or coffee in the lobby after breakfast, which they seem to be in a big hurry to close up… breakfast is OK, but I have had better at Hampton… The shower had very low water pressure and dispenser bottles for soap, shampoo, and conditioner which I did not like… no lotion… Handle fell off of shower door which I screwed back on… And they were not very friendly… the girls over night were an exception… they were fine and helpful… the guys during the day were not… It was clearly the worst Hyatt Place that I have stayed at… including New Orleans, Cincinnati, and several others… convenient location close to perimeter mall but did not feel upscale at all…
I would like to start off by saying the whole entire staff was amazing from the Shuttle crew front desk housekeeping kitchen staff the bar crew even the guest was really nice the day I arrived was 9/6/24 - 9/9/24 Now the experience I had at the airport was terrible but when I arrived at your place of business turned my entire BIRTHDAY celebration from a frown to a smile the first friendly face I saw was Dion he was patient kind and very friendly as well as Margie Stevie and Treka these guys made sure that me and my family as guest was taking care of they did and Amazing job so whenever I return to Atlanta I will be looking forward to staying at your place off business and did spread the word about yall Again thanks for having us and making my Birthday a blast in Atlanta THANK YOU From Sharon Jackson