First impressions were reasonable, but during our first morning at the hotel, everything soon went downhill. From 8am till around 4pm there were two separate 'evacuations' into the hotel lobby with fire and police services being called both times. After the first evacuation, we went into town, came back 4 hours later, only for the whole hotel to be evacuated again!! Hotel staff were short tempered and nasty, bluntly barking at us to evacuate with hours going by until they finally told us there'd been a water leak. An emergency situation is understandable and I'm not bothered about that event, but the staff's handling of it was utterly poor. A question about needing to return to a hotel room, after several hours of waiting, to collect an inhaler for asthma, was met with grossly insensitive jokes about secretly taking ecstasy and then we were ignored. This whole ordeal largely amounted to the hot water being switched off, which then remained off for several days. One staff member teased we would get 'freebies' from the hotel as a gesture of goodwill for the inconvenience; this did not happen. The main hotel lifts became unusable and after being instructed to use the service lifts instead, a bartender charged towards us screaming and being unbelievably hostile, refusing to let us pass or listen to what other hotel staff had literally just informed us to do. His behaviour was diabolical, but he made no apologies for himself and excused himself from the conversation. It was outrageous seeing the entire hotel be displaced in such a clunky and slapdash way. Most of the hotel staf were rude, blunt and pompous. One single receptionist was polite and friendly, and that was the woman who checked us out. Every three or four hours someone was knocking at our door or entering our room for cleaning purposes; we could scarcely relax. We've never felt so harassed in a hotel. The hotel cups provided were barely fit for a gobful of drink and they even took away our only spoon to stir our drinks. The sanitisation standards of the hotel were inadequate, failing to provide basic antibacterial or hand soaps in rooms; I had to use a face soap to wash my hands and the red seating between the lobby and bar was heavily stained with black marks. The restaurant always seemed closed, tha bar never had more than three tables with customers, the bar layout was so cramped that I banged my leg trying to take a seat and the entire hotel decor was dreary and miserable. Most of the TV channels didn't work either. I think the only positives were having a free apple from the bowl in reception every day and ultimately leaving the hotel forever!
I stayed at this hotel for two days when visiting Düsseldorf with my family. The hotel is well located, at the end of Königsallee, the city’s main shopping street. A subway station is located just across the street. There are also a couple of restaurants across the street and two supermarkets behind the hotel. We stayed in a twin room on the top floor which was clean and reasonable in terms of size. The sink was broken but water didn’t leak. The breakfast buffet has few options for a 4-star hotel, there is hardly any fruit and milk alternatives are not available in the buffet, you need to order. Be very careful with charges to your credit cards. The hotel blocked 350 euros on my credit card upon arrival and this amount was not released when I paid for my stay. It’s been a month that I stayed at this hotel and they are still withholding the amount.
慌しい一日の終わりには、Holiday Inn Express Düsseldorf - Hauptbahnhof, an IHG Hotelでおくつろぎください。Holiday Inn Express Düsseldorf - Hauptbahnhof, an IHG Hotelは、デュッセルドルフでも指折りの素晴らしい宿泊施設の内の一つです。当施設はデュッセルドルフ中央駅から1km、デュッセルドルフ国際空港から10kmと、立地に優れています。Street Art On Buildingsやホーフガルテン、ゲーテ博物館など、周辺で多くの観光名所をお楽しみいただけます。長い一日の終わりには、館内施設でくつろぐのもお勧めです。デュッセルドルフの当施設には、駐車場が併設されています。このホテルの清潔度は非常に高く評価されています。このホテルは、出張のお客様に多数ご宿泊いただいております。
ゲゲストLocation is good, 150m or so away from the station. Be aware it's a slightly seedy area, sex shops and the like opposite and nearby, but that's just how it is and there are plenty of chain hotels nearby. The aircon didn't work when I arrived - there's a strange spongy plastic box on the wall that's meant to control it, but pressing hard so that the orange light lit up did nothing. Went to reception and they said it would be fixed. When I woke next morning it was magically on. so they must have enabled it from the master control or something. The same can't be said of the fridge, it lights up but does nothing - remains room temperature. This wasn't fixed, despite me mentioning it to reception along with the aircon. Room itself is fine - high ceilings, comfy bed, TV with a couple of English channels (BBC World News and Sky News International). Shower is strange, like some sort of Mr Bean scenario. There is a grooved channel which slides up and down to allow you to adjust the height, but it's using friction so the shower gradually slides down, and the heard flops to one side due to water pressure. Cue lots of Mr Bean style fiddling and faff. Towels are really small, more like hand towels. Lots of noise outside, not just trams starting 5am but occasional rowdy people - I don't think it's double glazed. Didn't wake me up though, but if you're a light sleeper request a room at the back. Room cleaning knocked 10.15 and next day barged in at 9.25, so make sure you use the ”do not disturb”, which I had trouble finding (it was in a cubby hole near the wardrobe rail). So, overall it's ok, but I've stayed at better hotels in Dusseldorf for less money.
ゲゲストGreat, new hotel in the heart of Düsseldorf. Right next to main train station with parking in the basement. Rooms were spacious, clean and very sound proofed. Take a dip in the pool to start your day. Lots to choose from at the breakfastbar. And nice and helpful staff.
ゲゲストL'hôtel est extrêmement excentré. Cela ne semblait pas être un problème à la réservation dans la mesure où l'hôtel est supposé être plutôt bien desservi par les transports. Cependant, l'hôtel déclare être à deux minutes du métro. Cette station est en effet présente, mais est la dérivation d'une ligne avoisinante. La station est fermée le soir et le dimanche et est désservie une fois toute les 30 minutes. Une autre station à 7 minutes de marche à pied dans un quartier d'affaire et désert le soir (et donc pas très sécurisant) s'impose donc la plupart du temps, et l'hôtel omet cette information de son site. De plus, cette autre station n'est désservie que toutes les 20 minutes. Comptez donc au moins une demi-heure pour rejoindre le centre-ville, ce qui réduit toute possibilité de repasser à l'hôtel pour se changer avant d'aller dîner par exemple. L'accueil est plutôt amical, mais la réceptionniste qui était présente pendant la quasi-totalité de mon séjour semblait de moins en moins sympathique lorsqu'on avait besoin d'elle. Par exemple, je ne parvenais pas à faire fonctionner le coffre-fort et visiblement elle non plus. Aucun mode d'emploi n'était mis à la disposition des clients ni du personnel semble-t-il. Une atre personne est venue voir si elle pouvait faire quelque chose et devait revenir vers moi, mais cela n'a jamais été le cas. J'ai donc dû me débrouiller moi-même. En attendant de trouver une solution le 2ème jour, j'ai dû confier certains de mes effets personnels à la réception afin qu'ils soient entreposés dans le coffre fort central. En raison de clients ayant fumé dans leur chambre d'après les membres du personnel de l'hôtel, le signal d'alarme à été automatiquement activé pendant la première nuit, et nous avons tous dû être évacués, dans la rue, avec une température de 10°C. Je dois dire que j'ai été impressionné par la réactivité du personnel qui à distribué des couvertures aux enfants et qui s'est montré à l'écoute des interrogations des clients en revenant dans l'hôtel. J'ajoute qu'ils semblait bien connaître et appliquer à la lettre un plan d'urgence. Le petit déjeuner était de belle qualité.
ゲゲストI had a very nice stay at the NH Dusseldorf City. The staff are friendly and helpful. Breakfast was excellent with a great selection of food and beverages. The hotel is located withing a 15 minute walk from the train station with a subway station conveniently located very near by. My room was cleaned and well maintained. The wifi was quite good. I recommend the NH Dusseldorf City
ゲゲストThe positives: - Stylish hotel with quirky, inviting rooms with good views - Very friendly reception staff that went the extra mile to find a suitable restaurant for us on a busy weekend night - Well connected to the city center and the main station by public transport - Neighborhood Little Tokyo at walking distance - Breakfast is good and of high quality; breakfast room has nice views - Nice, lively bar on the top flow, with great views as well; not the typical hotel bar The negatives: - Restaurant was fully booked, no room/flexibility for spontaneous reservations even for hotel guests - this should not be the case - No coffee/tea maker in the room - Breakfast buffet is squeezed in one little corner of the big breakfast room; another setup would be better to avoid unnecessary crowding and have a nicer experience; for warm beverages other than tea and filter coffee table service applies. However, it took a long time until the coffee finally was served. - Too little capacity for the number of hotelrooms/guests at breakfast. At check-in and by signs in the elevator you are informed that when you prefer to sleep in and have breakfast in the later morning, waiting times are expected. Not a relaxed message, and not what you would expect for a hotel with this price tag. If there are regular issues with this, the hotel should address to solve these rather than 'advising' its guests to choose an earlier timeslot to have a relaxed breakfast experience. All in all, had a good short stay. A different stylish hotel with some smaller issues. Would recommend for a city trip for couples and friends. Less suitable for families with smaller kids.
ゲゲストAn sich eine normale Übernachtungsmöglichkeit, man sollte nicht zu viel erwarten. Inneneinrichtung nicht die modernste. Parkgebühr musste noch extra dazu bezahlt werden, obwohl das Hotel mit Parkmöglichkeiten wirbt. Probleme an der Rezeption wegen dem Parken gab es auch, da beim Check IN wohl nichts Richie eingetragen wurde. Zu teuer in meinen Augen für das was geboten ist. Staub cm dick auf den Schränken.