This was not a good experience for us. We came to stay for the weekend and on initial arrival everything was okay. The hotel is in a great location and the room was as expected, clean and fit for purpose. The toilet was occasionally difficult to flush but this was not a real issue and did flush eventually. The issues started Saturday afternoon with the lock, the lock on our hotel door broke. This in itself was fine, these things happen however it was the way in which it was dealt with which was the problem for us. The staff were unable to fix the lock that evening, we therefore had a hotel room that was essentially open to anyone. The staff were very abrupt and dismissive about the situation just telling us 'there was nothing he could do' without making any apology. We requested a door stop which was provided but we had to change our evening plans as we did not feel comfortable leaving our hotel room with an door open with all our stuff in it. It led to a very uncomfortable evening and night and made us feel extremely unsafe! The door lock was fixed the next day but absolutely no compensation, services or refund were offered to compensate for what was an extremely stressful and inconvenient situation. I'm sure had the lock not broken or we had been appropriately compensated we would have had an okay time here and would feel the price that was paid equated to the experience.
自動翻訳